Services Account Manager

RESPONSIBILITIES:

• Actively manage a sales prospecting methodology by logging activity that includes managing a targeted quarterly prospect list, daily/weekly sales calls, in-person and social networking, competitive market and industry analysis, and coordination of presentations, proposals, and client meetings.
• Business Development for Services Solutions
• Program Manage customers from Lead Generation through sales to onboarding of the service.
• Focus on providing end-to-end management and support through pre-sales to post sales for Key services solutions accounts
• Provide end-to-end post-sales support to senior management within channel partners and end user organizations
• Work closely with Account Executives to acquire, retain, and drive business within new and existing accounts
• Increase account penetration by supporting and promoting enhanced services
• Prepare/present and run internal and external service reviews, also driving proactive recommendations with regards to service and operational improvements
• Customer advocacy for technical escalations and resolution process
• Develop a deep understanding of Extreme Services Offerings which includes new- and renewal maintenance, subscription, Premier, Managed Services and Extreme Capital offerings and be able to identify service opportunities within current and prospective clients
• Provide customer demonstrations and pre-sales presentations
• Training and educating Account Executives on the Services Solutions portfolio
• Collaborate with corporate management with third party vendors
• Ensure the Service Portfolio is positioned with new opportunities
• Follow up and close service contracts on new opportunities
• Comprehensive understanding of services revenue recognition and general financial accounting practices
• Monthly/quarterly/annual account forecasting and reviews
• Weekly financial reporting on given accounts – risks and opportunities

PERSONAL SKILLS:

• Passion for the business
• Able to work autonomously
• Proven influencer and negotiator
• Customer and partner driven
• Tenacious
• Results-oriented
• Ability to multi-task
• Self-motivated
• Commitment
• Creative and good problem solver

BACKGROUND AND EXPERIENCE:

• The Service Account Executive must have a good grasp of complex technical issues although it is not required to have an engineering qualification. They will be required to translate Extreme’s technical offerings into business-friendly pitches. Additionally, they must be able to work with a high degree of independent action whilst complying with standard practices, thus ensuring consistency of approach. They will be able to strategise and strive for win-win situations.
• The successful candidate must be self-motivated, willing to learn and be highly collaborative and open to new ways of working and be creative in looking for efficiencies and services improvement.
• Due to the bespoke nature of the solutions being delivered, the individual should have the ability to assist in identifying process improvements and drive these through the core services design teams.

SPECIFIC KNOWLEDGE / SKILLS:

• Proven track record in a competitive sales environment.
• BS/BA Degree or equivalent qualification
• Significant demonstrable services sales experience
• Experience in managing complex service solutions within a multi-vendor environment
• A track record of working at all levels of senior management
• Proven ability to increase service revenue
• Ability to negotiate complex service contracts
• Excellent communications and presentation skills
• Effective time management and task prioritization when under pressure
• Commercial awareness with in-depth understanding of service finance
• ITIL Certification would be useful
• Ability to build and develop excellent relationships
• Industry domain expertise and experience in at least one of the following areas: Enterprise, Education/Academia, Airports, Hospitals, Manufacturing
• Strong verbal and written skills; business fluent in English
• IT literate including Microsoft Office suite
• Great attitude, passion and drive to be successful.
• High-energy and competitive nature that seeks results and personal accountability for sales.
• Experience selling staffing solutions, professional services, IT solutions and/or projects is a plus.
• Travel will be an essential component of the role