Services Order Management & Billing Team Lead

Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing.

Responsible for the following major activities:

• Coordination of order processing and billing activities for Order Management contracts
• Supervision and daily task management of Customer Advocate Team that oversees the following areas:
• Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing
• Maintaining of equipment database and processing, updating movements, additions and cancellations
• Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system
• Adhering to the procedures in compliance with NCR Voyix policies
• Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results
• Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices
• Providing internal and external audit support as requested

Qualifications:

Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

Experience: Minimum of 6 years of experience in Order Management and Billing, preferably within a global or multinational company.

Basic Qualifications

• Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
• Strong problem solving and customer service skills
• Ability to communicate well with all involved parties on different level of the process
• Dedication
• JLPT N1/N2 required
• Strong sense of accountability
• High sense of urgency
• Must possess a passion for delivering excellent service and problem solving
• Language: English

Preferred Qualifications

• Outsourced exposure or experience preferred
• Global/Multi-Country experience strongly preferred
• Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”