We’re now evolving our company at a rapid pace to meet exciting market demand. Our culture has won awards for executive leadership and employee diversity, and received top ratings from our engineering, sales, and product design teams. We are also a top-ranked company on Glassdoor. The Calix SmartLife Delivery Team is seeking a dynamic and customer-minded SmartLife Delivery Manager. As a SmartLife Delivery Manager, you will be responsible for enabling the successful implementation and best practices of Calix SmartLife Delivery Services utilizing Calix Systems and Software to a broad set of Broadband Service Providers (BSPs).
Your customer engagement will be a combination of short-term and long-term, and you will quickly develop an understanding of each customer’s core teams needs and business requirements. Leveraging this customer knowledge and your technical delivery expertise, you will deploy a multitude of fixed services coupled with custom services that will generate success for BSPs deploying Calix Systems and Software.
Customer engagements will be dynamic in nature and will be monitored through a system of metrics focused on your impact to the BSPs overall experience utilizing the solutions provided. You will also serve as an escalation point, when needed, to facilitate the resolution of unexpected issues; connecting BSPs with the right resources for assistance and working with our Success Delivery, Technical Support, Product, and Sales Teams to provide the appropriate business and technical context to ensure resolution.
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