Software Engineer

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

As a Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)
• Recognition of prior service for recent defence members; carry over of long service leave to Telstra
• 4 weeks paid defence leave for Defence Reserve members

What You’ll Do

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some cutting-edge technologies.

• Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs.
• Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow.
• Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution.
• Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB.
• Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support.

About You

• Hold an NV1 security clearance
• Minimum 3+ years of experience in BMC remedy, however candidates with strong ServiceNow expertise will also be considered
• Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, API's
• Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting
• Experience on iPass and Webhooks
• Good knowledge of SRM, Knowledge Management, Atrium CMDB
• Remedy Workflow customizations using Developer Studio
• Basic ITIL Framework concepts
• Experience in proposing and implementing architecture of Custom integrations
• Experience in configuring and working on Remedy Server-group environment
• Previous experience of working overlay concept
• Experience on BMC Helix Deployment manager
• Should have ITSM integration experience with other remedy & web service integration.
• Experience in performance tuning and troubleshooting BMC Remedy AR Server issues
• Strong interpersonal skills with a focus on customer engagement and satisfaction

Candidates must hold an NV1 security clearance to be considered.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

_When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment_