Software Engineer, Customer Success

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility.

The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos.

We are looking for a Software Engineer with Python expertise to guide customers with technical onboarding and product adoption. As part of the role, you may help build new product features, develop custom scripts, or provide product training to address customer needs. This is a hybrid role where you are part of Customer Success but will work closely with the Engineering, Product, and Ingestion teams.

As a Software Engineer, you will have the opportunity to shape the Customer Success function and work with a collaborative and tight-knit team. Acryl Data is committed to building a diverse and inclusive environment and offers competitive salaries, health benefits, and generous stock options.

Key Responsibilities

• Provide advanced technical support via multiple channels (Slack, ZenDesk, Zoom).
• Troubleshoot and resolve technical issues promptly.
• Collaborate with product engineering teams to resolve complex customer problems.
• Deliver proactive customer success initiatives, including onboarding, training, and ongoing product optimization as required.
• Monitor customer health metrics and help drive retention by identifying patterns of usage and product gaps.

Qualifications

• 5+ years of experience in software engineering or data engineering
• Expertise in Python and experience working with the modern data stack, data pipelines, and ELT processes in an enterprise environment
• Expertise in SQL, modern data warehouses, transformation tools, and BI tools such as Snowflake, BigQuery, dbt, Airflow, Tableau, Looker, etc
• Excellent communication and interpersonal skills
• Passion for helping customers
• Comfortable working in a fast-paced startup environment
• Bachelor's degree in Computer Science

This position is open to candidates in all time zones of the United States and Europe and can be done remotely. 

Benefits and Perks

We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth.

Competitive compensation

We offer salaries that reflect your skills, experience, and the impact you make. You bring value—we make sure you're recognized for it.

Equity for everyone

Every team member receives an ownership stake in the company. When we grow, you grow with us.

Hybrid work

This is a hybrid role with the expectation that you will work from our Palo Alto office a minimum of three days per week.

Location flexibility

Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time.

Comprehensive health coverage

Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.

Flexible savings accounts

We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs.

Support for every path to parenthood

Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.

Time off that works for you

We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.

Why Join Us

DataHub is at a rare inflection point: we’ve achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years—and we’re leading the way.

By joining our team, you’ll:

• Tackle high-impact challenges at the heart of enterprise AI infrastructure
• Ship production systems that power real-world use cases at global scale
• Collaborate with a high-caliber team of builders who’ve scaled some of the most influential data tools in the world
• Build the next generation of AI-native data systems, including conversational agents, intelligent classification, automated governance, and more

If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!