Software Engineer (Development + Quality Assurance)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Software Engineer designs, develops, tests and maintains the NICE CX software platform. Key responsibilities include all tiers of the NICE CX technology, including (but not limited to) design and development of NICE CX products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.

The Software Engineer is also responsible for evaluating the overall quality of our products by developing test plans to validate product functionality and performance. As an integral contributor to our Agile development teams the Software Engineer in test designs and executes test cases to ensure the highest level of quality and timely deliveries to the NICE CXOne platform.
Throughout the project lifecycle this individual will clearly outline the current state of the product and project by communicating any and all risks to the team.  Ultimately, this engineer is experienced enough to drive defect discovery.

About the team:   

The DF-Workflow team is the overwatch and facilitator for all routing of digital contacts across Nice's CX platform. This team creates solutions to enable our customers to be able to effectively, reliably and safely route their customers' digital contacts through the CX platform. Interacting with and partnering with 17 other teams which comprise the Digital Workstream, as well as critical platform Orchestration teams, the DF-Workflow keeps a hypersonic pace pushing and innovating on complex and platform-critical processes, features, components, and products.

How will you make an impact?  

• Evaluate and implement scalable, secure, and maintainable solutions aligned with business goals.
• Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
• Quickly and effectively troubleshoot and resolve intricate issues in production and development environments.
• Understand and apply security best practices in coding and deployment
• Understanding of Continuous Integration/Continuous Deployment (CI/CD) practices and automation improvements.

• Conduct code reviews to ensure quality, consistency, and adherence to coding standards.
• Quickly and effectively troubleshoot and resolve intricate issues in production and development environments.

• Understand and apply security best practices in coding and deployment
• Drive innovation by researching, recommending, and integrating new technologies and practices.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 3+ years of experience in modern software development
• Proficient in at least one backend language (e.g., C#, Go) and strong understanding of object-oriented programming
• Comfortable working with relational databases and writing effective SQL queries
• Experience designing and developing user stories from planning through deployment
• Able to write both unit and functional automated tests as part of delivering high-quality code
• Familiar with a test automation framework such as Playwright, Cypress, or equivalent
• Strong understanding of version control systems (Git, Bitbucket, or similar)
• Experience participating in code reviews, including reviewing automated tests for completeness and accuracy
• Familiarity with agile methodologies and collaborative sprint workflows
• Clear and concise communicator, comfortable discussing implementation details and testing strategies with peers 

Bonus Qualifications:

• Experience with cloud technologies (AWS preferred)
• Exposure to CI/CD pipelines and automation
• Experience supporting production applications and troubleshooting defects
• Prior experience in environments where developers own full delivery, including test automation and validation
• Familiarity with Playwright + TypeScript stack
• Comfort with reviewing acceptance criteria and converting them into robust test strategies

What are the technologies we use?

• GitHub and GitHub Actions
• GitHub Copilot AI
• AWS (e.g. IAM, SNS/SQS, DynamoDB, Lambda, CloudFormation, SQL, Dynamo DB…)
• Go, C#
• JavaScript and build tools
• Angular
• Jenkins
• Playwright
• Cypress
• REST APIs
• Microservice Architecture
• C# and .NET
• Docker and Kubernetes (AWS EKS)
• Continuous Integration/Continuous Deployment (CI/CD)

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Benefits at NICE Bolivia:

• Work with the most modern technologies.
• Clear career path supported by different free learning tools.
• Obtain certifications to advance your career.
• Collaborate with global work teams.
• Participate in local and global activities and events.
• Enjoy the flexibility of hybrid work, combining the best of both worlds.
• Engage in exciting competitions and contests.
• Improve your language skills with English support.
• Secure a permanent employment contract.
• Benefit from a company legally constituted in Bolivia and receive full social benefits

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.