Software Engineer - Production Support (Python, Angular)

1 Year ago • All levels • Product Management • $110,000 PA - $120,000 PA

Job Summary

Job Description

Toppan Merrill, a global technology leader, is seeking a Production Support Software Engineer for their Technology team. The role involves investigating and resolving critical production issues within their SaaS platform, which utilizes Angular, Material UI, Python, Node.js, .NET, MongoDB, and MSSQL. Responsibilities include analyzing logs, debugging code, identifying root causes in a distributed system, and developing automation to improve incident resolution. The engineer will also contribute to feature development and enhancements, aiming to improve system reliability and observability. This position requires strong debugging and troubleshooting skills, experience with specified technologies, and a proactive problem-solving approach in an agile environment.
Must have:
  • Strong debugging and troubleshooting skills
  • Experience with Angular
  • Experience with Python
  • Experience with Node.js
  • Experience with MSSQL
  • Experience with MongoDB
  • Experience with FastAPI, Flask or Django
  • Knowledge of log analysis and monitoring tools
  • Understanding of REST APIs and microservices
  • Ability to write automation scripts
  • Strong problem-solving skills
  • Comfortable in an agile environment
Good to have:
  • Experience with distributed tracing
  • Experience with cloud-based environments (Azure)
  • Experience with Kubernetes
Perks:
  • Enhanced Medical, Dental, Vision and Life insurance
  • Retirement Savings Plan with company match
  • Paid time off (vacation, sick, community involvement, bereavement, jury duty, holidays)
  • Paid parental leave
  • Paid community involvement/volunteer days
  • Wellness Resources and Employee Assistance Programming

Job Details

Job Description:

Software Engineer – Production Support - Canada 

 

Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end SaaS platform for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets. 

We believe in high-trust collaboration and value each person's unique skills, perspectives and experiences. Our success is driven by our world-class global teams and cultureLearn more at https://www.toppanmerrill.com/careers/ 

 

About the Opportunity:  

Toppan Merrill has an exciting opportunity for a Production Support Software Engineer to join our growing Technology teamWe are looking for a Software Engineer with a strong analytical mindset to join our team and play a crucial role in investigating and resolving critical production issues in our SaaS platform. This platform consists of multiple applications and services built with Angular, Material UI, Python, Node.js, .NET, MongoDB, and MSSQL.  

You will work as part of an existing squad, contributing to feature development and enhancements while also being the go-to person for diagnosing and troubleshooting complex production issues when they arise. Rather than just 'support,' this role is about problem-solving, debugging, and making an impact on the stability and performance of our platform.  

 

Job Responsibilities:  

  • Investigate, document, and resolve critical production issues, collaborating with developers, QA, DevOps, and product teams.  

  • Analyze logs, debug code, and trace requests across our distributed system to identify root causes.  

  • Improve system reliability by identifying patterns and proposing long-term fixes to prevent recurring issues.  

  • Develop tools and automation to speed up debugging and incident resolution.  

  • Contribute to development tasks, including bug fixes, optimizations, and new features.  

  • Enhance observability and monitoring, ensuring we proactively detect and respond to issues before they escalate.  

  • Communicate effectively with internal stakeholders to provide timely updates and resolutions.  

About You:  

  • Strong debugging and troubleshooting skills in complex systems.  

  • Experience with Angular, Python (required), Node.js, MSSQL, and MongoDB

  • Experience with FastAPI, Flask or Django

  • Knowledge of logs analysis, monitoring tools, and distributed tracing (e.g., ELK, Datadog, Prometheus, or similar).  

  • Understanding of REST APIs, microservices architecture, and asynchronous processing.  

  • Ability to write scripts or tools to automate investigative workflows.  

  • Experience working with cloud-based environments (Azure) with Kubernetes is a plus.  

  • Strong problem-solving skills and a proactive mindset—you're the kind of person who enjoys digging deep to find the root cause.  

  • Comfortable collaborating in a fast-paced, agile development environment.  

 

We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $110,000 to $120,000 annually, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. 

 

Toppan Merrill strives to provide our employees and loved ones with competitive benefits including: 

  • Enhanced Medical, Dental, Vision and Life insurance for employees and dependents 

  • Retirement Savings Plan with company match with full vesting from date of hire 

  • Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays. 

  • Paid parental leave  

  • Paid community involvement/volunteer days  

  • Wellness Resources and Employee Assistance Programming  

 

Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply. 

 

 

 

 

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About The Company

Toppan Merrill is the best in class partner for complex, securecommunications thatdelivers premier technology driven solutions to more efficiently and accurately communicate mission critical content.We are: ​Trusted, Responsive, Expert and Human​Toppan Merrill is built on what today's clients demand and tomorrow's clients require — a responsive partnership, rooted in deep market expertise, modern agile solutions built around your business needs, and a commitment to forward-thinking technology that ensures speed, precision, and accuracy.

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