Solution Architect

What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Solution Architect to join our growing team.

Day to Day You’ll Be:

• Design scalable solutions, identifying gaps between current and desired end-states, to enable achievement of the desired business outcomes in alignment with the journey roadmap and organization goals, knowing how to work in and around the limits of the platform.
• Act as a solution guide, being able to speak conceptually, document the proposed solution and be comfortable doing hands on configuration and/or coding. May build proof-of-concept (POCs) that can be carried forward by the team.
• Stay up to date with the latest Salesforce releases, features, and functionalities, and provide guidance on leveraging new capabilities and any actions required for each release to maintain platform integrity and working systems.
• Work closely with stakeholders, journey and process owners to understand how TransUnion operates and the business needs/requirements to recommend solutions that align with the organization’s goals.
• Create and maintain solution design documents that are understandable by technical and business team members.
• Partner with business analysts to provide input into user story creation considering solution design challenges and complexities.
• Provide expertise to assist with troubleshooting and resolution of system and/or user issues.
• Educate the team on Salesforce and code best practices, policies and procedures.
• Lead and maintain a high-performing team, utilizing effective resource management to execute against priorities.
• Establish and communicate goals, provide performance feedback, coaching and upskill opportunities

Essential Skills & Experience:

• Track record years of experience in:
• Salesforce Service and Experience clouds
• Salesforce Development including Custom Objects, Apex, Triggers, Web Services, Visualforce, REST APIs, SOAP Web Services and Migration Tools
• Building UI solutions using Salesforce Lightning, LWC, web technologies (HTML, XML, JavaScript)
• 2+ years people management experience including, but not limited to, hiring, goal setting, performance management.
• Aptitude to rapidly learn and take advantage of new concepts, tools, managed packages and/or related technologies required to meet the needs of the business and/or organization.
• Strong knowledge of CRM application development, processes, and best practices.
• Experience leading discovery sessions, defining business requirements, writing user stories and creating detailed design documentation.
• Demonstrated ability to optimally present a point of view and clearly articulate the rationale highlighting deviations from standard and potential risks where the information may not be readily accepted
• A team player with a high level of accountability, a proactive approach and ease with change and ambiguity.
• Process optimization mindset with proven time and/or quality improvement outcomes.
• Experience with Agile methodologies such as Kanban and Scrum.
• Salesforce Platform Developer certification required

Impact You'll Make:

What’s In It For you?

At TransUnion you will be joining a friendly, forward thinking global business.

As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.