Solution Consultant - Pro Lease Express
Job Summary
Job Description
As a Software Implementation Consultant, you will be responsible for assisting clients in implementing software solutions and ensuring smooth integration. The role includes implementation, data uploading, business process design, lease subject matter expertise, writing business specifications, software user training, second-line support, data services and auditing, and lease administration when required. Responsibilities include collaborating with clients, leading the implementation process, assisting with data uploading, analyzing business processes, serving as a lease subject matter expert, writing business specifications, conducting user training, providing second-line support, performing data services and auditing, and assisting with lease administration.
Must have:
- Bachelor's degree in related field
- Experience in software implementation
- Understanding of business processes
- Expertise in lease administration
- Excellent analytical and problem-solving skills
- Strong communication skills
- Ability to work independently and collaboratively
- Experience in providing user training
- Proficiency in data services and auditing
- Attention to detail
Perks:
- Hybrid Working Model (2x days in the office, 3x days work from home)
- Quarterly Utilisation Bonus
- 16 hours Flexi AnyDay
- Me Days: additional 3 days of annual leave for qualifying employees
- Engaging, fun & inclusive culture
4 skills required
Job Details
About the role:
As a Software Implementation Consultant, you will be responsible for assisting clients in implementing our software solutions and ensuring smooth integration into their existing systems. Your role will encompass various tasks such as implementation, data uploading, business process design, lease subject matter expertise, writing business specifications for product changes, software user training, second-line support, data services and auditing, and when required lease administration.
Responsibilities:
- Implementation: Collaborate with clients to understand their business requirements and configure the software accordingly.
- Lead the implementation process, ensuring timely completion and successful deployment.
- Data Uploading: Assist clients in uploading their data into the software system, ensuring accuracy and completeness.
- Troubleshoot any data-related issues and provide necessary guidance.
- Business Process Design: Analyze client's existing business processes and recommend improvements or modifications to align them with the software capabilities.
- Design and document optimized business processes.
- Lease Subject Matter Expert: Serve as a subject matter expert in lease administration, possessing in-depth knowledge of leasing practices, accounting principles, and relevant regulations.
- Advise clients on best practices and compliance requirements.
- Writing Business Specifications: Collaborate with clients to gather and document their requirements for software changes or enhancements.
- Translate these requirements into clear and detailed business specifications for development teams.
- Software User Training: Conduct training sessions for clients' staff to ensure they can effectively utilize the software.
- Develop training materials, user guides, and documentation to support the training process.
- 2nd Line Support: Provide second-line technical support to clients, troubleshooting and resolving software issues.
- Escalate complex issues to the appropriate teams and track their resolution.
- Data Services and Auditing: Perform data services such as data cleansing, data migration, and data integration to ensure the accuracy and integrity of client data.
- Conduct regular audits to identify data discrepancies and anomalies.
- Lease Administration: Assist clients in lease administration tasks when requested, including lease abstraction, document management, lease database maintenance, and compliance monitoring.
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
- Proven experience in software implementation with some project management.
- Strong understanding of business processes and their integration with software solutions.
- Expertise in lease administration and knowledge of relevant accounting principles and regulations.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills, with the ability to effectively convey technical information to non-technical stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment.
- Prior experience in providing user training and technical support.
- Proficiency in data services and auditing techniques.
- Attention to detail and a commitment to delivering high-quality results
- Hybrid Working Model (2x days in the office, 3x days work from home)
- Quarterly Utilisation Bonus
- 16 hours Flexi AnyDay
- Me Days: additional 3 days of annual leave for qualifying employees
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!
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About The Company
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit http://www.mrisoftware.com.
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