Solutions Engineer

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Customer Success & Solutions Engineering Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

As a Solutions Engineer you are critical in presenting the value of Mixpanel’s capabilities to a broad set of prospects. As we continue to grow our Sales organization, you'll will be collaborating with Account Executives as a trusted advisor to customers working to tie Mixpanel’s solutions to their business needs. Our SEs need to be inquisitive, nimble, able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, and communicate the value of our product to high-level executives.

In the first month, you will become a Mixpanel expert on both features and functionality as well as implementation.  You will be given the opportunity to shadow customer calls and demos with current Solution Engineers and Account Executives while learning how to articulate our value proposition. You will be trained on Mixpanel’s internal systems and tools in order to be set up for success.

Within the first three months, you will be directly involved in deal cycles with Account Executives. You will be leading the technical qualification for customer’s use cases as well as delivering customized demos for prospects. You will work directly with leadership at the prospect’s organization to understand business challenges that can be solved through an analytics platform and consult on how Mixpanel can solve those challenges and achieve a strong ROI. You will work with the prospect’s business and technical team to scope and execute proof of concept projects to establish Mixpanel’s value, including consulting on data ingestion methods, overall architecture, success criteria, and how to roll out an analytics tool throughout an organization.

Responsibilities

• Serve as a trusted technical advisor for prospects to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes.
• Effectively communicate and consult at all levels of the customer’s organization to earn customers trust and ultimately influence buying decisions.
• Bridge the technical-business gap with your prospect — working with high-level business stakeholders to define success for proof of concepts and successfully execute and achieve those outcomes.
• Utilize your Mixpanel knowledge and technical and consultative skills to impart best practices throughout proof of concept projects.
• Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer.
• Partner with post-sales teams to ensure the articulated pre-sales value proposition translates into tangible post-sales value.
• Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business.
• Approach all deals with a customer-first mentality.
• Complete RFP’s and Security Questionnaires.
• Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Product, Engineering and Legal.
• Actively utilize Salesforce to track deal activity and customer requirements.
• Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and delivering to the Product team.

We're Looking For Someone Who Has

• Based out of Tokyo, Japan.
• Fluent in both English and Japanese.
• Experience consulting customers on achievable outcomes and the transformational power of new tooling.
• Experience working with Product and Marketing Team to drive analytics strategy and value of Mixpanel.
• The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency.
• A demonstrated track record of qualifying and selling a technical solution to executive stakeholders.
• 2-5 years of experience in a Software-as-a-Service Sales Engineering or related role.
• You have worked with one or more core web and mobile technologies (Javascript, iOS, Android, Python, Ruby, etc).
• Familiarity with Tech Ecosystem such as Attribution, Marketing Engagement, Data warehouse, AB testing, CDP etc
• Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
• Excellent written, analytical, and communication skills and presentation abilities
• Strong process and/or project delivery discipline
• The ability and desire to learn independently.
• Experience (preferred) or curiosity in the data and analytics space.
• The ability to travel.

#LI-Remote

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.