Solutions Engineer, Interoperability

Description

At Relatient, we’re on a mission to simplify access to care – intelligently. As the leader in intelligent scheduling and patient engagement, we help healthcare organizations connect with patients more effectively through AI-powered workflows, real-time automation, and flexible access tools.

More than 47,000 providers trust us to manage over150 million appointments annually, reducing delays in care, streamlining contact center operations, and helping patients get the care they need, when they need it. We’ve been recognized by Forbes, Deloitte, and Inc. 5000 for our growth, innovation, and inclusive culture.

We are currently hiring for a Solutions Engineer to join our Interoperability team. This role has a preference to be located in the Atlanta area, but can be fully remote for the right individual.

In this role, you’ll help us move the needle owning:

• Be a subject matter expert of Relatient’s patient access solutions
• Collaborate closely with partners’ technical resources and other product management teams to ensure Dash solutions comprehensively interoperate addressing all required application workflows
• Articulate complex technical concepts in an understandable way to clients and stakeholders to ensure alighment
• Work cross-functionally (Product, Sales, Marketing, Implementation, Client Engagement) to ensure our capabilities mature while handling an average of 2-3 integrations in parallel
• Evaluate complex system components and gather feedback from internal and external sources to envision new capabilities, define new features, functionality, and solutions
• Document use cases and requirements documents that can easily be transformed into actionable user stories
• Act as a cultural leader by working collaboratively and establishing effective relationships with offshore colleagues in addition to cross-functional teams and client representatives

Core Experience Requirements

We’re looking for someone with:

• A bachelor's degree in computer science or related field or equivalent work experience in lieu of degree is required.
• 4+ years of experience in solutions engineering, solutions consultant, implmentation consultant, preferably in a high-growth, SaaS environment
• 2+ years of experience working with clients in a Sales or Implementation capacity
• 1+ years of experience working with multi-geography teams
• Self-starter with ability to work in a fast-paced environment (a “roll up your sleeves” attitude)
• Ability to work comfortably in an evolving environment and convert ambiguity to clarity while managing multiple projects
• Extremely strong verbal and written communication skills with proven ability to communicate effectively with leadership.
• Strong analytical skills and demonstrated ability to think critically
• Exceptional organizational skills with ability to establish priorities and achieve results
• Excellent people skills and ability to engage a broad set of stakeholders
• 1+ years of hands-on experience working on designing interoperability solutions with different Practice Management and Electronic Health Record systems preferred.
• 1+ years of hands-on experience working on different interoperability technologies, including HL7, API and FHIR preferred.
• 1+ years of experience working with Engineers using Agile development methodologies preferred
• 1+ years of experience in translating business requirements to detailed design and documentation preferred

Mindsets That Make a Difference

At Relatient, our values guide how we work and we’re looking for someone who lives them:

• Speed with Purpose: Move fast, stay focused.
• Outcome Ownership: Own the work and the results.
• Collaborative Impact: Work well across teams.
• Simplicity and Clarity: Communicate with intention.
• Culture of Excellence: Always learn and raise the bar.
• Automation-Driven: Wired to automate, streamline, and simplify.

This role may require travel up to 10% based on position and organizational needs.

Pay & Perks:

For positions based in the U.S., the estimated salary range for this role is $85,000-$140,000. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.

Benefits of working here include:

• Medical, dental, and vision plans to fit your needs.
• Company-paid life insurance and long-term disability.
• Health Savings Accounts (HSA) with employer contributions.
• Employee Assistance Program (EAP).
• 401(k) plan with company match.
• Unlimited PTO, 10 paid holidays, and paid parental leave.
• Flexible work options.

Equal Opportunity at Relatient:

We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.

To learn more about our organization, visit www.relatient.com.

Ready to Join Relatient?

If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!

To join our team, you must live in one of the following states where we’re authorized to hire:

AL, AZ, AK, CO, CT, D.C., FL, GA, IN, KS, KY, LA, ME, MD, MS, NE, NJ, NC, OH, OK, SC, TN, or TX.

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