Solutions Expert - Video Cloud

The Multimedia middle platform (Video Cloud) at ByteDance is a leading video platform offering media storage, transcoding, and streaming services. This Solutions Expert role involves deeply understanding video cloud business architecture to optimize products and provide the best solutions for internal/external businesses. Responsibilities include delivering optimized solutions using BytePlus video capabilities, collaborating with sales and engineering for technical support, gathering customer feedback, acting as an industry expert, and ensuring successful project implementation for key accounts.

Must Have

• Proficiency in writing technical documents including proposals and solutions.
• Good documentation skills to express architectural planning clearly.
• Proven experience in project management.
• Ability to manage user demands and implement cross-departmental coordination of complex projects.
• Coordinate internal and external resources to establish service processes.

Good to Have

• Minimum 5 years of pre-sales or product management experience in video cloud products (Live Streaming, Video-on-Demand, Real-Time Communications).
• Proficiency in business communication skills as a bridge between customers and the product R&D team.
• Experience in customer support in international markets and serving well-known customer cases.
• Excellent teamwork spirit, professionalism, stress resistance, and rapid learning ability.

Team Introduction Multimedia middle platform (Video Cloud) is one of the world's leading video platforms, providing media storage, transcoding and streaming services. We are committed to building the next generation video processing platform and the largest live broadcast network to provide an excellent experience for billions of users around the world. The role of the Solutions Expert requires in-depth understanding of video cloud business architecture, helping internal/external business parties to deepen product awareness, promote product optimization, and output the best solution in combination with product capabilities. Responsibilities: - Providing optimized solutions and best practices to customers by leveraging the product capabilities and key features of BytePlus video solutions, including Live Streaming, Video-on-Demand, Real-Time Communications etc. - Cooperate with the sales and engineering team to provide presales and technical support services to the global market. Design video cloud proposal based on customer requirements - Understand and feedback on customers’ needs and market trends to improve the BytePlus video products and services - As an industry expert, you should have a deep understanding of the development trends of the video industry and technology, and provide customers with guidance to make business decisions - Ensure the technical feasibility of key accounts and benchmark cases, facilitate project implementation and successful delivery, and summarize replicable solutions

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Qualifications

Minimum Qualifications: - Proficiency in writing technical documents including proposals, solutions and good documentation skills to express architectural planning clearly - Proven experience in project management; able to manage user demands, implement cross-departmental coordination of complex projects, and coordinate internal and external resources to establish service processes Preferred Qualifications: - Minimum 5 years of pre-sales or product management experience in design, implementation and consulting on video cloud products, including Live Streaming/Video-on-Demand/Real-Time Communications, etc - Proficiency in business communication skills as a bridge between the customers and the product R&D team - Experience in customer support in international markets and serving well-known customer cases is preferred - Excellent teamwork spirit, professionalism, stress resistance and rapid learning ability