Specialist, Customer Due Diligence Operations (Name Screening)

3 Months ago • 2 Years + • Customer Service

Job Summary

Job Description

As a Specialist in Customer Due Diligence Operations (Name Screening), you will be responsible for reviewing customer name screening cases to prevent money laundering, terrorist financing, and other fraudulent activities. You will complete comprehensive reviews of customer onboarding cases, verify AML documentation, request and follow up on CDD/EDD documentation, investigate potential matches, provide information on AML/CDD issues, maintain a high-quality service level, support the enhancement of the CDD function, and manage specific projects. This role requires experience in AML and CDD/EDD review and strong communication skills.
Must have:
  • 2+ years AML and CDD/EDD review or KYC experience
  • Excellent communication and writing skills
  • Attentive to details
  • Excellent command of spoken and written English
Perks:
  • Competitive remuneration package
  • Shift allowance
  • KPI
  • Yearly bonuses
  • Meal allowance up to RM 500/month
  • Monthly team building
  • RM 2500 benefits per annum (Training & Wellness)
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Excellent prospects for growth and promotion
  • Employee engagement, recognition and appreciation program
  • Multinational working environment

Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. 
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity: 

A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. In this role, you will be working along the Refinitiv Name Screening team and you will be responsible on customer's name screening cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations and other AML or fraud related. This individual must have prior know-your-customer and sanctions compliance experience.

What You’ll Be Doing:

  • Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of Name Screening principles are consistent with the Company’s compliance policy and customer risk assessment.
  • Reviewing screening documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation.
  • Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures.
  • Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's.
  • Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken.
  • Provide information to management in respect of AML/CDD issues arising.
  • Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
  • Support the enhancement of our CDD function and maintain procedures
  • Manage specific projects, which may arise from time to time.

Job Requirements:

  • Completion of tertiary higher education such as Higher Diploma, Degree and onwards. 
  • You have two or more years’ experience in AML and CDD/EDD review or in a KYC work domain,
  • You are a ‘team player’ who can work well within the function to deliver a quality service.
  • You are excellent communication and writing skills, and are attentive to details.
  • Excellent command of spoken and written English is required.  

Why Join Us?

  • Competitive remuneration package (Basic Salary +Shift Allowance + KPI + Yearly Bonuses).
  • Meal Allowance up to RM 500/month
  • Monthly Team Building
  • RM 2500 Benefits per annum (Training & Wellness)
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-ZF1 #LI-ONSITE

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About The Company

OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.

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