Specialist III, Product Management

What We'll Bring:

Product Owner - Dynamics of the Role

Global Consumer Operations systems are utilized to ensure servicing of consumer needs both from a product and compliance perspective. We have an opportunity for a Global Consumer Operations Product Owner who will be part of our operations team. You will work with internal stakeholders, and the product and development teams to build and execute implementation plans for new features and products. Your understanding of the operations processes, product, ability to work with technical and non-technical staff, and enthusiasm in planning, communicating, and tracking a tactical approach to meet the team’s commitments will be keys to your success.

What You'll Bring:

How you will contribute:

• Collaborate cross functionally with Product Managers and business stakeholders to refine the Program Increment (PI) feature backlog, support strategic planning efforts, and execute tactical activities.
• Work with internal and external stakeholders to gather requirements and decompose features into user stories.
• Maintain and prioritize the user story backlog and work with development, architecture/IT, and stakeholder teams to refine user stories to meet the Definition of Ready.
• Provide guidance and direction to the technology teams during the development cycle and participate in all scrum ceremonies. Be available and ready to make quick, well informed team-level decisions on behalf of stakeholders and the business.
• Perform and coordinate User Acceptance Testing, validate if user stories meet the Definition of Done, and accept stories as ‘Done’.
• Work with the scrum team to ensure all tasks are completed and the committed PI objectives are achieved.
• Work with Product Managers/Owners to plan and execute the launch of new products and significant features, taking into consideration any interdependencies
• Triage feedback and work to resolve any issues arising from newly released products and features.
• Be a resource with respect to product features and benefits.
• Provide timely and accurate updates to project leadership and client(s)

What you will bring:

• Requires bachelor degree or equivalent experience
• Requires at least 2+ years of experience in product ownership, ideally in a technical or operations process development setting
• Requires strong business analysis and business systems analysis skills
• Requires excellent written and verbal communication skills, excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships
• Must be organized, have an eye for detail, and be able to put ideas into a tangible form
• Ability to prioritize workload and manage multiple projects with critical timelines
• Ability to drive consensus among stakeholders with varying viewpoints, incentives, expertise, and seniority
• Experience with gathering requirements and performing root cause analysis
• Experience with agile methods preferred
• Ability to manipulate, analyze, and interpret data preferred
• Experience in the Agile Operating Model preferred

Impact You'll Make:

What you will bring:

• Requires bachelor degree or equivalent experience
• Requires at least 2+ years of experience in product ownership, ideally in a technical or operations process development setting
• Requires strong business analysis and business systems analysis skills
• Requires excellent written and verbal communication skills, excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships
• Must be organized, have an eye for detail, and be able to put ideas into a tangible form
• Ability to prioritize workload and manage multiple projects with critical timelines
• Ability to drive consensus among stakeholders with varying viewpoints, incentives, expertise, and seniority
• Experience with gathering requirements and performing root cause analysis
• Experience with agile methods preferred
• Ability to manipulate, analyze, and interpret data preferred
• Experience in the Agile Operating Model preferred

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.