Sr. Credit Operations Analyst

We are seeking a highly motivated Sr. Credit Operations Analyst to join our EMEA Financial Services team to support finance partner and Captive credit operations across EMEA. 

You will be responsible for monitoring, managing, and optimizing lease and loan products applications. You will play a crucial role in ensuring the smooth processing of financial products applications and driving process improvements to enhance operational efficiency. You will lead business process analysis, system requirement documentation, internal/external stakeholder alignment, and execution planning. The ideal candidate requires a dedicated team player who is familiar with business operations and possesses strong analytical skills with acute attention to detail.  

• Monitor and manage lease and loan product applications across EMEA 
• Collaborate with Sales and Delivery teams on collecting customers’ stipulations documents required for Captive credit underwriting
• Track application statuses, approval, and rejections, monitor finance partners performance (approval rates, processing timelines, inputs/output ratios, etc.) 
• Create and maintain operational reports to provide visibility and insights on application submission and processing metrics to senior management
• Identify process bottlenecks, analyze operational metrics, propose data-driven solutions to improve speed and accuracy
• Collaborate with internal Sales, Delivery, Financial Services, and IT teams and finance partners on tracking and addressing application process delays and issues
• Work with Product and Engineering teams and finance partners to build, launch, and enhance system integrations and improve automation and customer experience