Sr. Implementation Engineer

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

What you’ll do: 

• Serve as the primary technical liaison between clients and our product team
• Conduct comprehensive technical discovery and needs assessments with prospective clients
• Lead end-to-end technical implementations for clients
• Develop and deliver technical presentations demonstrating our product's capabilities
• Create custom technical solutions and implementation strategies tailored to client requirements
• Identify and articulate potential integration challenges and mitigation strategies
• Participate in product feedback sessions to inform future product development
• Conduct technical deep-dive sessions with enterprise clients

What you’ll bring: 

• 7+ years of experience in solutions engineering, technical sales, or similar customer-facing technical roles
• Proficient in Node.js 
• PostgreSQL and complex SQL query optimization
• Comprehensive Kubernetes and container orchestration knowledge
• Experience with third-party integrations.
• Exceptional debugging skills
• Ability to manage and execute challenging third party integrations (like core banking and chat systems) 
• Exposure to AWS cloud or other cloud technologies.
• Familiarity with Docker/Kubernetes (EKS).
• Familiarity with CI/CD pipelines, such as Jenkins
• Strong understanding of system architecture and design patterns
• Proven track record of successfully converting technical requirements and into go lives
• Exceptional ability to communicate complex technical concepts to non-technical stakeholders
• Strong presentation and storytelling skills
• Proven ability to build and maintain client relationships
• Advanced technical problem-solving skills
• Experience working with global teams
• Proven ability to multi-task, working independently across multiple clients and projects

What We Offer:

💻 Remote First Policy

🏥 Medical/Dental/Vision Insurance

🏝 PTO & Holidays

✨ Life Insurance

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not  discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.