Description

Our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. The company has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

We are looking for a Sr. Manager of Channel Operations to lead and optimize our global channel programs. This role reports to the VP, GTM Operations and is critical to driving sales growth and simplifying how partners do business with us. As the Sr. Manager of Channel Operations, you will lead and streamline our global channel programs—playing a key role in increasing sales and simplifying how our partners engage with us. You will bring a deep understanding of channels, sales, partner ecosystems, and business operations within the networking or security industry. In this role, you’ll work closely with sales leadership, apply strong analytical and organizational skills, and leverage your systems expertise to drive scalable improvements. You’re intellectually curious, quick to learn, and detail-oriented—able to manage day-to-day operations while executing on high-impact, strategic initiatives.

What You’ll Do

• Lead the global execution of our partner program, including onboarding, membership management, and operations.
• Collaborate with Channel Sales leadership to drive strategic enhancements to the program and support go-to-market initiatives.
• Own the operational rollout of partner programs across all partner types (2-Tier, Distribution, Service Providers).
• Partner with Data & Analytics to define and track KPIs, build dashboards, analyze program performance and produce QBR data.
• Administer partner incentives and rebates, ensuring timely and accurate payments.
• Manage cross-functional initiatives and represent Channel Ops across Sales, Marketing, RevOps, and IT.
• Lead and develop a small team of channel operations professionals.
• Occasional global travel may be required (<10%).

What You’ve Done

• 5+ years of experience in channel programs and operations, ideally with a high-growth networking or security vendor.
• Proven ability to manage partner program operations at scale, across multiple geographies and partner types.
• Deep understanding of channel sales motions and partner ecosystems.
• Advanced proficiency with SFDC, Excel, and Clari; familiarity with BI tools like Tableau is strongly preferred.
• Experience leading and mentoring virtual teams in cross-functional environments.
• Bachelor’s degree in business, analytics, or related field (or equivalent experience).

Who You Are

• Strategic thinker with strong analytical and operational skills.
• Effective communicator who can build trust with sales leaders and cross-functional stakeholders.
• Highly organized, detail-oriented, and comfortable balancing execution with long-term strategy.
• Curious, collaborative, and adaptable to fast-changing priorities.
• Bonus points if you’ve implemented global programs or driven process improvements across distributed teams.

The base salary compensation range targeted for this role based out of the Santa Clara, CA, Headquarters office is $136,000 - $170,000, with an opportunity to earn an annual bonus or commission (subject to terms and conditions of the plan). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. We are on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

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