Sr Salesforce Administrator

2 Months ago • 5-7 Years • Administartive • $109,400 PA - $154,100 PA

Job Summary

Job Description

The Sr. Salesforce Administrator will support the Disney DTC Viewer Experience (VX) team's Salesforce platform. Responsibilities include developing system capabilities, implementing new products, and performing administrative maintenance. This role requires a deep understanding of Salesforce features, capabilities, and best practices, and involves partnering with various departments to achieve business goals. Key tasks include building customer service technology, maintaining platform performance and data quality (supporting millions of users), facilitating business requirement discussions, working with internal/external partners on project delivery, managing user access control, ensuring system scalability, maintaining database integrity, prototyping emerging technologies, and implementing innovative solutions for viewers and advocates. The ideal candidate has strong Salesforce administration experience, APEX coding skills, and experience working in Agile environments.
Must have:
  • 5+ years Salesforce Admin experience
  • Salesforce APEX programming
  • Agile (Scrum/Kanban) experience
  • Database management & integrity
  • Cross-functional collaboration
  • Salesforce Administrator Certification
Good to have:
  • 2+ years building on Salesforce platform
  • 1+ years designing on MuleSoft
  • Salesforce Advanced Admin cert
  • NICE CXOne Platform experience
  • Streaming media industry experience
Perks:
  • Competitive salary
  • Bonus and/or long-term incentive units
  • Full range of medical, financial, and other benefits

Job Details

Job Summary:

DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney+, the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s Direct-to-Consumer (DTC) experience through strategic hard work and determination.

Job Summary:

The DTC - Viewer Experience (VX) team is seeking a Sr. Salesforce Administrator. In this role, you will support VX’s Salesforce platform through development of system capabilities, product implementation, and administrative maintenance of the Salesforce platform and integrations. The ideal candidate has a deep understanding of Salesforce’s features, capabilities, administrative functions, and best practices, as well as a passion for solving business challenges through innovative solutions.

In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives. 

The right person for this role has experience transforming business needs into scalable solutions and developing complex and global CRM and Help Center implementations. If you are passionate about technology and transforming service experiences, this is a great role for you!
 

What You'll Do:

  • Build, develop, and implement customer service technology in support of DTC, leveraging cloud-native technology to enable VX self-service and assisted service.
  • Maintain technology platform, ensuring high availability, scalability, performance, and data quality supporting 20M+ monthly help site visits, 50k+ daily interactions, and 6k+ internal users. This includes system administration and integration support utilizing APEX coding and administrative keystrokes.
  • Facilitate business requirement discussions with key stakeholders across functions and levels, advise on technology and potential tradeoffs, and provide implementation and customizations options
  • Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and conducts ongoing testing and validation to ensure the stability of the VX applications
  • User access control - oversee and support business in managing over 6K internal users, ensuring compliance with business requirements and regulations
  • Coordinate with Salesforce Proactive Monitoring and Signature Success to ensure system scalability and functionality, including performance in key streaming events
  • Maintain database for integrity and accuracy, including cleansing and duplicate record management, performing weekly and monthly data loads, updating role hierarchy, account assignments, and more
  • Prototype emerging technologies and implement innovative solutions to create best-in-class service experiences for viewers and advocates

What You'll Need:

  • Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus.
  • 5+ years hands-on Salesforce Administration experience
  • Track record of building high-quality software and innovative features
  • Direct experience with implementing technology transformation initiatives
  • Create and modify database tables, metadata, front end user interface, automation technology
  • Salesforce APEX programming language and Java, execute SOQL and SOSL queries
  • Configure analytics, help site personalization, omni-channel routing, approval processes
  • Experience in Agile (Scrum and/or Kanban), test automation, CI/CD (DevOps)
  • Salesforce Administrator Certification
  • Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given timeframes for projects
  • Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
  • Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
  • Excellent problem-solving and analytical skills
  • Flexibility to work night and weekends, as needed
     

Nice-To-Haves:

  • 2+ years building on Salesforce platform
  • 1+ years designing on MuleSoft
  • Experience with Salesforce integrations and APIs
  • Additional Salesforce certifications - Advanced Administrator, Platform App Builder, Service Cloud Consultant
  • Prior experience with supporting NICE CXOne Platform
  • Streaming media industry or other subscription-based service experience
  • Experience with global and remote teams
     

The hiring range for this position in Los Angeles, CA is $114,900-$154,100 per year and in San Antonio, TX is $109,400.00-$146,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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