Sr. Staff Product Designer - Shipping

About the team and role:

The Shipping team’s mission is to make shipping seamless, intuitive, and convenient for all customers. As part of the Shipping team, you will play a key role in crafting delightful shipping and delivery experiences for our buyers and sellers.

As a Senior Staff Product Designer, you will help deliver strategy and innovation for the Shipping experience. This advanced role establishes foundational design architecture, develops cross-team alignment and scalability, and elevates design-led influence and customer advocacy across the organization. You’ll craft sophisticated and simple customer experiences that tackle complex customer problems at a global scale. You’ll be part of a highly collaborative and encouraging user experience team who work across global buyer and seller experience focused products. An ability to thrive in a fast paced and highly cross-functional environment is essential for success in this role.

What you’ll accomplish

• Lead design strategy, architecture, and vision for Shipping buyer and seller experiences, enabling global scalability and customer growth.
• Drive end-to-end product design across customer experiences.
• Collaborate with senior design, product, engineering, product marketing, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.
• Develop sophisticated design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.
• Lead high-level presentations, storytelling, and crafting innovative narratives to effectively convey opportunities, solutions, and outcomes to senior leadership and collaborators.
• Advocate for customers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.
• Facilitate workshops, user testing, and field research to uncover customer needs, validate hypotheses, and inform design directions.
• Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, design documentation, and process improvement initiatives.

What you’ll bring

• 10+ years of professional product design experience, e-commerce or marketplace experience is a plus.
• Advanced mastery of Figma, prototyping tools, and interactive design methods, proven through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex solutions across web and native platforms.
• Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.
• Demonstrated ability to design comprehensive, scalable design systems and drive cross-domain alignment.
• Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.
• Proven success influencing product vision, and roadmap prioritization.
• Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.
• Inclusive, collaborative approach—building positive relationships and mentoring others to develop innovation within and across teams.
• Commitment to ongoing learning, mentoring, and advancing design excellence.