Sr. Staff Technical Operations Specialist

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We are seeking an experienced Sr. Staff Technical Operations Specialist to oversee the operations and functioning of our Detection & Response team within our internal security organization. This role is critical to ensuring streamlined SOC operations, effective RCA processes, and timely implementation of cutting-edge security projects. You will be reporting to the Director of Detection & Response, working as an individual contributor you will be responsible for the following:

• Root Cause Analysis (RCA) Leadership - Oversee RCA activities, including documentation, corrective actions, and reporting; implement measures to prevent future incidents and analyze trends through dashboards and metrics
• Project Management - Utilize Agile methodologies for security engineering teams, focusing on sprint planning, backlog management, iteration reviews, and process improvement recommendations
• Security Technology Specialist - Lead security engineering projects, spanning security technology, detection engineering, and automation while collaborating with cross-functional teams for goal alignment

What We're Looking for (Minimum Qualifications)

• 7+ years in technical operations, program management, or security-related roles, ideally within security engineering or incident response environments
• Strong knowledge of security incident response, threat analysis, and risk management principles
• Proficient in agile project management (e.g., Scrum, Kanban) using tools like Asana and JIRA, and experienced with RCA methodologies such as 5 Whys and Fishbone diagrams
• Demonstrated strengths in analytical thinking, problem-solving, and effective communication
• US citizenship is required for this position due to the nature of the customers assigned to this role

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