SRE Lead - Medical Imaging

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Site Reliability Engineering Lead - Medical Imaging

• Are you an infrastructure and systems engineer passionate about maximizing application performance and resiliency?
• Do you have experience maintaining, configuring and optimizing Linux CentOS & Postgres Database deployments?
• Do you like to code or work with application developers to optimize their application for maximum robustness?
• Are you passionate about standardization and automation?
• Do you want to be part of a journey to migrate components of our infrastructure to the AWS cloud?

Then the SRE Lead - PACS role with Intelerad is for you!!

We are seeking an energetic System Reliability Engineer with experience deploying, optimizing and fortifying Linux/Postgres applications.  As the SRE Lead you will be viewed as a senior expert on our linux-based PACS application stack and will guide other members of the SRE team to continually improve the level of service of this application - including but not limited to:  standardizing deployment architectures and methodologies;  automating IT infrastructure and developing infrastructure-as-code approaches;  streamlining application performance via optimizing server, network and storage configurations.  All of this and being able to participate in our journey to move some of this application to cloud-native services in AWS!!  Read the formal job description below:

The SRE Lead is responsible for meeting the agreed upon SLO’s for the Enterprise Imaging systems in their area of responsibility. The SRE Lead will plan and assign all maintenance and deployment work, will train and guide multi competency teams on how to work on the systems, will ensure the improvement of tools and procedures necessary for the operation of the systems and will perform work such as troubleshooting, root cause analysis and some complex maintenance tasks themselves.

Supervisory Responsibilities:

• Direct work of Operations, Infrastructure and Monitoring Teams in a matrix environment
• Train and Guide of Operations, Infrastructure, Monitoring and Support staff Enterprise Imaging System operating procedures and best practices

Duties/Responsibilities:

• Participate in defining SLIs, SLOs and SLAs for Enterprise Imaging Systems
• Own system designs, documentation, platform management, and capacity planning for Enterprise Imaging Systems in your area of responsibility
• Collaborate with System Architecture to develop Solution Architectures for your area of responsibility
• Direct and collaborate with multiple teams in a matrix environment to perform maintenance, troubleshooting and deployment to meet the specified SLO’s
• Collaborate with R&D, Monitoring and other Teams as necessary to develop and implement effective mechanisms to monitor SLO’s
• Perform Troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified SLO’s
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Build software and systems to manage platform infrastructure and applications
• Partner with architecture and development teams to improve services through rigorous testing and release procedures
• Create sustainable systems and services through automation and process improvements

Required Experience/Skills:

• University or college education in science, technology, engineering, or equivalent industry experience
• Strong sense of ownership and dedication to results
• Willingness to do entry level work, if it's necessary for success
• Approaches challenges as opportunities and sees every day as an opportunity to become a little bit better
• Team player with high levels of emotional intelligence, that can work with and influence others without direct authority
• A proactive approach to spotting problems, areas of improvement, and bottlenecks
• Ability to adapt to working with a wide array of technologies and languages
• Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders
• Knowledge of systems design, performance tuning, DevOps, and site-reliability engineering
• Ability to program with one or more high level languages, such as Python, Go, Java, C/C++
• Knowledge of VMware Enterprise, Windows Server, Linux
• Knowledge of Databases, Automation and Monitoring technologies and principles
• Experience with networking, firewall configuration, and troubleshooting
• Support 24/7/365 mission-critical healthcare environments

Desired Experience/Skills:

• 3+ years working with Enterprise Imaging Systems
• Experience in a Leadership role without direct authority
• Experience working in an SRE environment
• Strong understanding of medical imaging, radiology workflow, and integration using industry concepts:
• PACS - IntelePACS, Digisonics, LumedX or Clario (or similar)
• RIS, DICOM, HL7 and interface engines
• HIPAA/HITECH, IHE profiles, EMR/EHR
• 3rd party vendor integrations
• regulatory, and security requirements

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment