Staff Experience Designer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We’re seeking a highly collaborative Staff Visual Designer to join our team. This is a unique opportunity to bring your passion for visual storytelling, design excellence, and illustration to high-impact projects that define how AI comes to life at PayPal. Embedded within our AI technology team, you’ll play a key role in shaping strategy and influencing how AI is understood, experienced, and adopted across the company. You’ll transform complex ideas into compelling visual narratives, helping craft a vision for the future of AI that resonates with both internal and external audiences. In this role, you’ll partner closely with cross-functional teams to design visually engaging experiences that drive strategic initiatives and elevate our brand across digital and print touchpoints.

Job Description:

Essential Responsibilities:

• Develop and articulate clear plans to develop content strategies that align with the product's goals and user needs and meet team performance
• Perform more-complex work assignments using highly specialized content strategy knowledge and advanced business expertise
• Lead some projects or programs within the content design function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of user needs and industry trends
• Determine methods and procedures on content design strategies that may impact activities of others

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

What You’ll do

• Elevate brand storytelling by translating abstract ideas and data into visually compelling narratives that communicate our strategy and vision for the future of AI.
• Design visually compelling, brand-aligned presentations that clearly communicate complex ideas and drive strategic impact
• Shape storytelling and brand presence through programs, newsletters, collateral, and UI design that communicate our AI vision while delivering clear, polished, and consistent experiences.
• Support high-visibility initiatives including external and internal events, conferences, and strategic partnerships
• Collaborate across disciplines including designers, writers, product managers, marketing teams, and executives to translate abstract strategies and data into impactful visual narratives.
• Develop and maintain design systems, templates, libraries, and brand guidelines to ensure consistency and scalability.
• Champion best practices by contributing feedback, fostering collaboration, and helping shape the evolution of our brands, products, and visual voice.

About You

You'll thrive as a Senior Visual Designer if you:

• Bring 8+ years of experience in visual, brand, or communication design, with a strong portfolio showcasing impactful visual storytelling, branding, and illustration.
• Are a visual storyteller who can distill complex ideas into clean, compelling, and emotionally resonant visuals.
• Demonstrate mastery of typography, layout, color theory, and visual hierarchy across both digital and print touchpoints.
• Are a highly organized problem-solver who can juggle multiple projects, manage feedback loops, and deliver high-quality work under tight timelines.
• Are comfortable collaborating with senior leaders and cross-functional teams from project initiation to final delivery.
• Communicate effectively and collaboratively with teams and stakeholders at all levels, from initial concept through final execution.
• Are fluent in design tools such as PowerPoint, Figma (including strong prototyping skills), Adobe Creative Suite (Illustrator, Photoshop, InDesign), and Microsoft Office; illustration and motion design skills are a plus.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.