Staff Site Reliability Engineer

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

As a member of the infrastructure team at Survey Monkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our multi-tenant AWS environments. This role presents a prime opportunity for building world-class infrastructure, solving complex problems at scale, learning new technologies and offering mentorship to other engineers.

What you'll be working on

• Architect, build, and operate AWS environments at scale with well-established industry best practices.
• Automating infrastructure provisioning, DevOps, and/or continuous integration/delivery.
• Provide Technical Leadership & Mentorship
• Mentor and guide senior engineers to build technical expertise and drive a culture of excellence in software development.
• Foster collaboration within the engineering team, ensuring the adoption of best practices in coding, testing, and deployment.
• Review code and provide constructive feedback to ensure code quality and adherence to architectural principles.
• Collaboration & Cross-Functional Leadership
• Collaborate with cross-functional teams (Product, Security, and other Engineering teams) to drive the roadmap and ensure alignment with business objectives.
• Provide technical leadership in meetings and discussions, influencing key decisions on architecture, design, and implementation.
• Innovation & Continuous Improvement
• Propose, evaluate, and integrate new tools and technologies to improve the performance, security, and scalability of the cloud platform.
• Drive initiatives for optimizing cloud resource usage and reducing operational costs without compromising performance.
• Write libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging, and event-processing systems.
• Participate in on-call rotation.
  Support and partner with other teams on improving our observability systems to monitor site stability and performance

We’d love to hear from people with

• 12+ years of relevant professional experience with cloud platforms such as AWS, Heroku.
• Extensive experience leading design sessions and evolving well-architected environments in AWS at scale.
• Extensive experience with Terraform, Docker, Kubernetes, scripting (Bash/Python/Yaml), and helm.
• Experience with Splunk, OpenTelemetry, CloudWatch, or tools like New Relic, Datadog, or Grafana/Prometheus, ELK (Elasticsearch/Logstash/Kibana).
• Experience with metrics and logging libraries and aggregators, data analysis and visualization tools – Specifically Splunk and Otel.
• Experience instrumenting PHP, Python, Java and Node.js applications to send metrics, traces, and logs to third-party Observability tooling.
• Experience with GitOps and tools like ArgoCD/fluxcd.
• Interest in Instrumentation and Optimization of Kubernetes Clusters.
• Ability to listen and partner to understand requirements, troubleshoot problems, or promote the adoption of platforms.
• Experience with GitHub/GitHub Actions/Jenkins/Gitlab in either a software engineering or DevOps environment.
• Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, Kafka and Debezium.
• Preferably experience with secrets management, for example Hashicorp Vault.
• Preferably experience in an agile environment and JIRA.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.
#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.