Staff Site Reliability Engineer

Job Description

The Staff Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and tooling allows our key stakeholders, development engineers in the technology group, to focus more on innovation than infrastructure management.  This role will drive the adoption of observability best practices and instrument automation for resolving recurring issues.  You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.  This engineer must be capable of triaging issues, managing infrastructure with peer teams as well as instrumenting monitoring to ensure proper coverage.  Being hands on keyboard is a must for this role with a focus on developing reliability engineering for Visa Cloud Platform. 

Essential Functions 

• You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service) 

• You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services 

• You will work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting and observability  

• You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform 

• To be successful in this role, you must focus on setting standards for automating routine tasks and workflows in support of the larger DevEx SRE team 

• The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges.  Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems. 

• Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required) 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.