Staff Site Reliability Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

CyberSource is looking for a bright, passionate and dedicated employee to join our Site Reliability Engineering team. In this role you will be responsible for supporting the Value Added Services (VAS) products with Visa for our merchants, solving complex problems, and being involved with continuous application improvements and application deployment initiatives. You will also be an escalation point for our 1st level support team. Candidate must have 5+ years of experience of application support experience with troubleshooting, and configuration. Must have a strong commitment to execution, follow through and timely communication.

Essential Functions: 

· Provide application second level support, in collaboration with Operations and Development teams.

· Serve as technical lead for new initiatives, actively participate and drive projects, support business enablement and product deployment for new and existing services.

· Working knowledge of production support processes such as incident change problem management, call triaging, and escalation procedures.

· Ability to write and maintain code and scripting for automation and monitoring initiatives.

· Work with product development to perform code deployment with industry standard tooling.

· Perform routine application maintenance including connectivity setup, key setup, scheduling tasks, log rotation, job scheduling, shell scripting for common tasks.

· Preparation and maintenance of internal documentation.

· Manage and work with 3rd party applications (Docker, Kubernetes, Hadoop).

· Work cross organizationally to resolve complex issues.

· Support a 24x7 environment, with international co-workers.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
·5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
·6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
· Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Engineering
· Five years of payment processing experience or equivalent, finance industry
· Five years of Windows and UNIX experience, including shell scripting
· Five years of database experience and SQL skills
· Experience with network troubleshooting and file transfer protocol SFTP
· Four years of experience with one or more programming languages i.e. shell scripting, Perl, Java, JavaScript, JSP
· Knowledge with scheduling products, Splunk, ServiceNow Ticketing Tool
· Experience with Hadoop, Kafka, MQ, Kubernetes and Docker
· Understanding in Incident, Problem and Change management per the ITIL process.
· Ability to work independently and to also work effectively as part of a team
· Strong analytical and diagnostic skills, root cause analysis
· Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
· Ability to design and manage web pages is preferred

Working Conditions:
· 8hr work schedule Monday-Friday
· Required to work OT as requested

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 180,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.