Staff Site Reliability Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description:

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone’s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction - we are in 200+ countries.

Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.

We seek an experienced IT professional to join us as a Senior Site Reliability Engineer, working in the Product Reliability Engineering function who will:

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all applications, products, and services – including debit, prepaid and risk lines of business.
• Perform ongoing/Proactive analysis of various authorization, Api and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.
• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.
• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.
• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.
• Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.
• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among L1/L2 peers.
• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.
• Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all EOR products.
• Participate in on-call roster to support business including off-hours.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• Deep experience with Java, .NET, and modern programming languages (e.g., Python, Go, C#), including experience in business-critical, high-availability systems.
• Advanced expertise in networking concepts, protocols, and architecture - able to architect solutions for complex, distributed environments.
• Strong experience with CI/CD tools (Jenkins, Chef, etc.), container orchestration (Kubernetes), middleware (Kafka, Hazelcast, Qlik), and cloud-native solutions.
• Expert-level proficiency with monitoring, logging, and tracing platforms (Splunk, Prometheus, Grafana, Riverbed), including designing and scaling observability solutions.
• Demonstrated ability to lead automation at scale, build custom tooling, and integrate AI/ML frameworks for operational efficiency.
• Significant experience managing or participating in 24x7 or 15x7 shift models, including global on-call rotations.
• Proven ability to communicate and influence at all levels, from engineers to executives, and across technical and non-technical groups.
• Strong work ethic, initiative, and ability to thrive in dynamic, team-oriented, and fast-paced environments.

Additional Expectations

• Lead post-incident reviews and drive blameless postmortem culture.
• Propose and implement reliability SLIs/SLOs for new and existing services.
• Stay abreast of industry trends in SRE, DevOps, and reliability engineering - drive adoption of best-in-class practices and tools.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

**U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 180,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.