Staff Site Reliability Engineer - IT Disaster Recovery (ITDR)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are currently seeking a Staff Site Reliability Engineer within the IT Disaster Recovery organization. The Staff Site Reliability Engineer will work to advance the development and execution of the Disaster Recovery Program within VISA. In this position the Staff Site Reliability Engineer will be expected to establish new standards for the design and technical implementation of disaster recovery capabilities for applications and infrastructure across core Visa platforms. The Staff Site Reliability Engineer will play a lead role on the VISA’s Disaster Recovery (DR) team and will work with systems and business teams to identify risks in the environment to create viable recovery solutions and mitigation plans.

The Work itself:

• Collaborate with all Business and Technology units within VISA to identify critical, time-sensitive functions. Define associated recovery time objectives (RTOs) and recovery point objectives (RPOs).
• Develop and implement a best-practices Disaster Recovery (DR) program to safeguard VISA’s information assets. Ensure appropriate information security measures and disaster recovery processes are in place.
• Regularly validate and maintain the disaster recovery plan and program through rigorous testing, plan updates, and maintenance.
• Lead annual DR testing activities to ensure VISA's readiness to maintain or restore systems online during a DR event.
• Apply knowledge of network configurations, VPNs, firewalls, and other network components to investigate and provide guidance on potential network issues.
• Utilize cloud-hosted services expertise in the implementation and management of disaster recovery processes.
• Employ knowledge of storage devices and systems to define protective measures for data, including backups, replication, and encryption.
• Utilize knowledge of databases like MySQL, Oracle, PostgreSQL, or MongoDB to provide expertise on data backup, restoration, replication, and database failover procedures.
• Effectively collaborate with middleware teams, utilizing platforms such as Java Web Services, Apache Kafka/Tomcat, Hazelcast to integrate diverse and complex systems.
• Develop and maintain necessary documentation, including impact analysis, risk assessment, and DR/resiliency standards for service architecture and technology domain patterns.
• Lead governance, documentation, and coordination with various technology teams and stakeholders in executing Visa’s Offline Backup & Recovery program.

The Skills You Bring:

• Lead Courageously: Act like an owner, Challenge the status quo.
• Collaborate as OneVisa: Encourage constructive debate.
• Execute with Excellence: Decide quickly and move fast, Learn from mistakes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 5+ years of relevant work experience with a bachelor’s degree or at least 2
years of work experience with an Advanced degree (e.g. Masters, MBA, JD,
MD), or 8+ years of relevant work experience.

Preferred Qualifications:
• 6 or more years of work experience with a bachelor's degree or 4 or more
years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD,
MD) or up to 3 years of relevant experience with a PhD
• 3 years’ experience in business continuity and disaster recovery planning.
• 3 years’ experience working with IT departments in building Disaster
Recovery/BC plans.
• 4+ years working knowledge of critical business processes, products, and
services.
• 2+ years’ experience as a Technical Architecture with strong application of
Resiliency Architecture and Design Patterns.
• Excellent verbal/written communication, administrative, and computing skills.
• Good understanding of Application/System/Infrastructure architectures and
Backup/Restoration solution and strategies that can be implemented to
maximize data availability and mitigate the risk of business interruption or
data loss.
• Strong understanding of BCM and its integral partnership with IT Disaster
Recovery at both technical and business levels.
• Capable of developing strong and cooperative inter-departmental
partnerships for joint actions.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,500.00 to 163,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.