Staff Technical Solutions Account Manager

4 Months ago • 5 Years + • Software Development & Engineering • $96,000 PA - $120,000 PA

Job Summary

Job Description

Findhelp is seeking a Staff Technical Solutions Account Manager to join their R&D Department. This role involves providing technical solutions, customer support, and project management for their platform, which connects people to social care resources. The ideal candidate will act as a technical subject matter expert and liaison, driving system adoption and solving complex challenges for customers and partners. Responsibilities include building strong relationships, diagnosing technical issues, standardizing best practices, and guiding vendor partners. The role requires excellent communication, technical aptitude, problem-solving skills, and a passion for social care.
Must have:
  • Strong communication skills (written, verbal, presentation) tailored to various audiences.
  • Technical proficiency in troubleshooting and identifying resolutions.
  • Ability to learn new technologies quickly and manage time efficiently.
  • Experience leading escalated customer or partner situations.
  • Detail-oriented with strong analytical, planning, and project management skills.
  • Ability to thrive in ambiguity and research unknown areas.
  • Proactive self-starter with leadership qualities.
  • Excellent organizational skills to manage multiple tasks effectively.
  • 5+ years of experience in account management, technical customer support, customer success, or partnerships.
Good to have:
  • Experience with SQL queries for data exploration.
  • Demonstrated experience working with code, databases, integrations (APIs, Webhooks).
  • Familiarity with JIRA, Python, Javascript, and/or Google Cloud.
Perks:
  • 401k & Stock options
  • Free food and onsite gym at Austin HQ
  • Paid parental leave
  • Competitive PTO & 10 paid holidays
  • Employee-only paid Health, Dental, and Vision insurance
  • Dog-friendly office in Austin HQ
  • 24/7 access to telemedicine and counseling
  • Book Purchasing Program

Job Details

We’re changing the way people connect to social care. 

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. 
Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview:   The R&D Department is made up of different disciplines including, but not limited to, Software Engineers, Database Engineers and Architects, Quality Engineers, Devops/Enablement, Technical Solutions Engineers, Interns, and others.  Engineering designs and develops requested product features, fixes bugs within our platform, provides technical analysis and estimation, ensures successful integration installations, manages and monitors the health of our platform, develops automation and tooling for efficient and reliable software development process, and works closely with the Product Support team on customer-reported issue investigations.  Engineering works cross-functionally with many other departments in the organization as a team to fulfill
Findhelp’s mission of connecting all people in need and the programs that serve them with dignity and ease. The Staff Technical Solutions Engineer plays a pivotal role for our rapidly expanding base of customers and partners that supports people in need across the US. We need someone to provide technical solutioning, superb customer and partner support, and project management and implementation of our technical capabilities while acting as an internal technical subject matter expert and cross-functional team liaison. In addition to delivering our technical solutions, this person needs to be skilled in customer service and passionate about the world of social care.

Responsibilities and Duties:

  • Develop and maintain strong customer and partner relationships through communication, relationship building, and technical mastery.
  • Drive system adoption by acting as a project manager, problem solver, and partner champion to implement technical solutions with partners.
  • Serve as an expert in areas such as integrations, eligibility, or other technical areas of the product to support Customer Success Managers with customer scoping and project delivery.
  • Diagnose technical issues and identify solutions to ensure successful implementations.
  • Standardize best practices for workflows that solve technical or otherwise complex challenges for customers and partners; advocate externally and internally for implementation of these practices.
  • Serve as an internal and external stakeholder for new and impactful technical projects that enable easy access to social care for those who need it.
  • Guide vendor partners to scope, develop, and implement new integrations or other technically complex product features.
  • Identify ways to improve the software and integration offerings, and work with Product and Engineering to prioritize, develop, and implement enhancements.

Qualifications

  • Communication powerhouse: You're an expert at tailoring your communication (whether presentation, verbal, or written) to your audience (you'll be working across internal, partner, and technical teams). You move fluidly between both the technical world, working alongside Engineers, and also the business world, leading requirements calls with customers and partners, including executives. You have experience leading escalated customer or partner situations and directing towards a positive outcome for all parties involved. 
  • Technically savvy: You’re technically adept, troubleshooting problems to determine the root issue and identify resolutions. You can learn new technologies quickly, using your time efficiently. You can write and run basic or moderately complex SQL queries for data exploration. You have demonstrated experience working with code, databases, integrations (APIs, Webhooks, etc.), SQL, JIRA, Python, Javascript, and/or Google Cloud.
  • You build bridges, not walls: You’re not afraid to jump into a problem and tackle it head on, and you’re always willing to help others (in fact, it excites you!). As the ‘swiss army knife’ of roles at findhelp, you stop at nothing to get our customer and partner problems solved. 
  • Detail oriented: This position requires strong analytical, communication, planning, and project management skills.
  • You thrive in ambiguity: You're not afraid of researching stuff you don't know about. This assures you punch above your weight class — ability may be far greater than experience.
  • Independent: You're a leader and proactive self-starter and take ownership over your accounts and projects to drive them to resolution, needing minimal direction to determine and work towards the best path forward.
  • Organized: You can manage a broad scope of work expertly. You'll have a number of plates in the air, and you can ensure that none of those plates will drop.
  • 5+ years experience in account management, technical customer support,  customer success, or partnerships. You're experienced working with teams of all levels, from analysts and application owners through executive leadership.

Physical demands and work environment

  • This job is based on-site in Madison, Wisconsin
$96,000 - $120,000 a year
The compensation for this position will be based on a candidate’s job-related skills, experience, education or training, and location.
We value being together 
We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates Madison, Wisconsin.

Perks at Findhelp 
•401k & Stock options 
•Free food and onsite gym at our Austin HQ 
•Paid parental leave
•Competitive PTO & 10 paid holidays
•Employe only paid Health, Dental, and Vision insurance
•Dog-friendly office in Austin HQ
•24/7 access to telemedicine and counseling
•Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:
•Culture Committee 
•Leadership Development Training
•Paid Volunteering Time


Similar Jobs

luxsoft - AUTOSAR Developer

luxsoft

Guadalajara, Jalisco, Mexico (On-Site)
2 Months ago
Trek - Service Manager

Trek

Gig Harbor, Washington, United States (On-Site)
1 Month ago
Tesla - Customer Support Advisor - German (C1), Ukrainian (C1) - Berlin

Tesla

Berlin, Berlin, Germany (On-Site)
6 Months ago
USE Insider - Account Director (Individual Contributor) - Indonesia

USE Insider

Jakarta, Jakarta, Indonesia (On-Site)
9 Months ago
Arcadia - Data Engineer III

Arcadia

Chennai, Tamil Nadu, India (Hybrid)
1 Month ago
Animoca Brands - Junior Software Engineer

Animoca Brands

Hong Kong (On-Site)
10 Months ago
eBay - MTS1, Services Engineer, SEO Graph

eBay

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Qualcomm - GPU Physical Design Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Adtran - Advanced Software Engineer

Adtran

Huntsville, Alabama, United States (On-Site)
3 Months ago
TiMi Studio Group - Client-Side Development Engineer for a 3A-Style Stylized Realistic Shooting Project

TiMi Studio Group

Shenzhen, Guangdong Province, China (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Coupa - Senior Software Engineer

Coupa

Hyderabad, Telangana, India (On-Site)
3 Months ago
Tesla - Delivery Advisor

Tesla

Tyrol, Austria (On-Site)
6 Months ago
Adyen - Team Lead - Ops Academy

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
3 Months ago
OKX - Head of Product Compliance

OKX

New York, United States (Hybrid)
3 Months ago
Zamp - Backend Engineer

Zamp

Gurugram, Haryana, India (On-Site)
1 Year ago
Razer - Software Testing Intern

Razer

Shenzhen, Guangdong Province, China (On-Site)
1 Year ago
Morning Star - Senior Data Scientist

Morning Star

Mumbai, Maharashtra, India (Hybrid)
1 Year ago
USE Insider - Senior Account Director

USE Insider

Taipei City, Taiwan (Hybrid)
1 Month ago
PhonePe - Decision Scientist

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Doola - Tax Team Lead

Doola

Manila, Metro Manila, Philippines (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Madison, Wisconsin, United States

Genies.io - Lead Security & Safety Engineer

Genies.io

Los Angeles, California, United States (On-Site)
2 Months ago
Nordson Corporation - Senior Process Engineer, Extrusion

Nordson Corporation

Easton, Pennsylvania, United States (On-Site)
2 Months ago
Hudl - Senior Scrum Master

Hudl

Omaha, Nebraska, United States (Hybrid)
1 Month ago
OKX - Associate General Counsel, Web3

OKX

New York, United States (On-Site)
1 Month ago
world relief - Clinical Supervisor

world relief

Sacramento, California, United States (On-Site)
3 Months ago
MiQ - Chief of Staff

MiQ

Chicago, Illinois, United States (On-Site)
3 Weeks ago
Spatial Studio - React UI Engineer

Spatial Studio

United States (Remote)
1 Year ago
Razer - RazerStore Sales Associate

Razer

Austin, Texas, United States (On-Site)
1 Year ago
Apple - EM Software Technologist

Apple

Cupertino, California, United States (On-Site)
2 Months ago
sphere entertainment - Assistant Editor

sphere entertainment

Burbank, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

cirrus logic - Senior CAD Software Engineer

cirrus logic

Austin, Texas, United States (Hybrid)
3 Months ago
illumio - Staff Software Engineer

illumio

Sunnyvale, California, United States (On-Site)
1 Month ago
Gusto - Head of Payroll Engineering

Gusto

San Francisco, California, United States (Hybrid)
2 Weeks ago
Progress - Presales Engineer

Progress

Rotterdam, South Holland, Netherlands (Hybrid)
1 Month ago
GEA Group - HMI Software Engineer

GEA Group

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Apple - Senior AirPrint Software Engineer

Apple

Cupertino, California, United States (On-Site)
4 Weeks ago
London stock Exchange - Data Platform Engineering Lead

London stock Exchange

New York, New York, United States (On-Site)
3 Months ago
NXP - Reliability Qualification Engineer

NXP

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Inveniolsi - SAP Basis Associate Consultant

Inveniolsi

Suva, Central Division, Fiji (On-Site)
1 Month ago
rivos - DFT Engineer

rivos

Bengaluru, Karnataka, India (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Austin, Texas, United States (On-Site)

Austin, Texas, United States (Hybrid)

Austin, Texas, United States (On-Site)

West Virginia, United States (On-Site)

Austin, Texas, United States (On-Site)

Madison, Wisconsin, United States (On-Site)

Austin, Texas, United States (On-Site)

Austin, Texas, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Findhelp