Staff Technical Support Engineer- SNOW

We are looking for a proactive and technically skilled ServiceNow Support Engineer to support and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA. The ideal candidate must have hands-on experience with ServiceNow integrations, and will play a key role in ensuring seamless platform support, troubleshooting, and integration of ServiceNow with Saviynt IGA platform.

WHAT YOU WILL BE DOING

• We are looking for a proactive and technically skilled ServiceNow Support Engineer to support
• and maintain the ServiceNow Custom App and REST Connections integrated with Saviynt IGA.
• The ideal candidate must have hands-on experience with ServiceNow integrations, and will
• play a key role in ensuring seamless platform support, troubleshooting, and integration of
• ServiceNow with Saviynt IGA platform.
• Key Responsibilities:
• - Provide day-to-day support for the Saviynt App & REST Connectors.
• - Provide technical support and issue resolution for ServiceNow platform customers.
• - Troubleshoot and resolve incidents related to ServiceNow modules and integrations.
• - Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.
• - Collaborate with cross-functional teams to understand integration requirements and

deliver scalable solutions.

• - Collaborate with identity management and ITSM teams to optimize request fulfillment

processes.

• - Maintain staging tables, scheduled jobs, and catalog items related to Saviynt

integration.

• - Document technical solutions, workflows, and integration configurations.

WHAT YOU BRING

3+ years of experience supporting ServiceNow platform and integrations.

• Strong knowledge of ServiceNow integration using REST APIs.
• Experience with ServiceNow modules like Request Management, Catalog Items, and

Workflow Editor.

• Proficiency in scripting (JavaScript, GlideScript) and API troubleshooting.
• Familiarity with MID Server and authentication mechanisms (OAuth, Basic Auth).
• Excellent communication and problem-solving skills.
• ServiceNow Certified System Administrator or Integration Specialist preferred.

Thank you

Talent Acquisition Team