Staff Technical Writer, Platform

More about the team:

Join Databricks in a period of tremendous growth and innovation. Technical writers here play a critical role in our customer success. You will apply your considerable writing, data, and other technical skills to create compelling content that shows data scientists, data engineers, and data analysts how to use Databricks.

The role:

To succeed in this role, you will have experience with data products and the ability to learn new technologies quickly. You are passionate about instructional writing, with a focus on clarity. You take an information architect's approach to organizing material. The work is fast-paced, but you maintain your attention to detail and advocacy for the customer. If you’re excited to work with some of the industry’s brightest innovators in data and AI, we want to talk to you.

The impact you will have:

• Collaborate closely with engineers and product managers to develop effective, customer-focused documentation.
• Collaborate closely with customer-facing technical staff (support engineers, solutions architects, developer relations) on best practices, onboarding material, and other scenario-based guidance.
• Guide the development of an information architecture that organizes content around customer use cases.
• Use data to develop insights that drive planning, prioritization, and improvements.

What we look for:

• 6+ years of documenting sophisticated technologies for developers and software engineers, or similar work experience.
• Ability to work in person in either our Bay Area or Seattle area offices.
• Enthusiastic about the investigative side of technical writing: skilled at tracking down elusive details and transforming them into clear, useful information for the customer.
• Strong collaboration and communication skills.
• Expertise in technical writing tools and style: maintaining a consistent voice, a clear and engaging tone, and a solid grasp of grammar and usage rules.
• Experience working with data products, cloud computing, and SQL.
• Demonstrated understanding of information architecture concepts and how to apply them to a constantly changing website.
• Proven project management skills.
• Proficiency in Markdown-style formats with Git and GitHub.
• Experience using data and customer feedback to drive decision-making.