Store Manager- Harry Potter Chicago

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

We are seeking a dynamic and passionate Store Manager to join the Harry Potter Chicago team. In this role, you will be the driving force behind the store's success, ensuring smooth operations, fostering a positive work environment, and delivering exceptional customer service.

You will work closely with the Executive Director and other internal partners to develop and implement strategies that enhance our store's performance and profitability.

Your Role Accountabilities

• Lead point of contact for the store, ensuring seamless communication and operations.

• Conduct yearly reviews, performance evaluations, and manage performance with corrective actions as needed.

• Collaborate with the Executive Director on strategies, procedures, and broader operational initiatives.

• Develop and implement the store succession plan and key performance indicators (KPIs).

• Create a comprehensive store operations roadmap covering sales, customer service, processes, and procedures.

• Ensure a safe and clean work environment through coaching and adherence to safety guidelines.

• Oversee hiring, training, and onboarding of staff, fostering an inclusive environment.

• Communicate effectively with internal partners and review store metrics forecasts.

• Utilize customer insights to enhance the customer experience and innovate profitability strategies.

• Analyze sales metrics, develop improvement plans, and maintain optimal headcount levels.

• Promote a positive guest experience, address and resolve guest-related issues, and execute sales strategies for customer engagement.

• Collaborate on product placement and seasonal trends with store leadership.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $91,000.00 - $169,000.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.