Strategy Associate, Omni-commerce

Get to Know the Team

As part of the Vietnam Commercial team, Omni-commerce is an exciting and fast-growing function focused on shaping Grab's offline-to-online (O2O) ecosystem. Our mission is to build integrated solutions where restaurants and merchants succeed by tapping into Grab's full suite of services — bridging the online and offline customer experience.

Get to Know the Role 

You will help build different O2O projects such as Dine Out Deals, Reservations, Loyalty Programs, and other Offline-to-Online solutions that enhance user engagement and bring measurable impact to our merchant partners.

From brainstorming and strategy to execution and scaling, you'll build new growth engines for Grab.

You will report to Head, GrabMart & Omnicommerce.

You will work onsite at HCMC.

The Critical Tasks You Will Perform

• GTM Strategy Development:
  • Develop go-to-market strategies for new services within Omnicommerce.
  • Conduct market research and competitive analysis to identify opportunities and gaps.
  • Define Indicators and success metrics for new projects.
• Restaurant Operations Insights:
  • Collaborate with restaurant partners to understand their operational workflows, challenges, and needs.
  • Design solutions that improve operations and enhance restaurant efficiency.
  • Stay updated on industry trends and best practices to inform strategy.
• Collaboration:
  • Work with product, marketing, and sales teams to ensure understanding on strategic goals.
  • Partner with data teams to analyze performance and increase strategies.
  • Coordinate with external team members, including restaurant owners and vendors.
• Execution and Optimization:
  • Oversee the launch of new services, ensuring the smooth implementation.
  • Monitor performance metrics and gather feedback to refine strategies.
  • Scale successful projects across markets and regions.

What Essential Skills You Will Need

• Experience:
  • 3+ years of experience in strategy, business development, or operations management.
  • Experience in F&B industry, and familiar with how restaurant operations works.
• Skills:
  • Proficiency in data analysis tools (e.g., Excel (can maintain complex spreadsheets), SQL) and project management
• Education:
  • Bachelor's degree in Business Administration, Strategy, or a related field.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.