Student Enquiry Officer

Role: Student Enquiry Officer (6 months contract)

Location: Kuala Lumpur, Malaysia

Job type: Full time, Contractual (Hybrid)  

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023) – recognition of the respect, trust and appreciation that drive our culture every day.

As a Student Enquiry Officer, this is what you’ll be doing:

The Student Enquiry Officer will be acting as an ambassador for partner universities, this temporary position entails making outbound calls to prospective students and completing the necessary follow-ups as well as responding and redirecting emails

Role responsibilities

• Efficiently answering, screening, and transferring all calls to the right department; where necessary,  assisting callers with general questions or taking messages.
• Conducting outbound call campaigns on undelivered emails and incomplete applications.
• Enter and maintain detailed and accurate prospect profiles via the CRM.
• Perform administrative duties such as data entry, responding to, and redirecting emails.
• And any other duties that fall within the scope and purpose of the role.

Key skills and experience

• Post-secondary school diploma or equivalent
• Fluent in spoken and written Mandarin and English.
• Excellent phone and verbal communication skills along with active listening. Strong consideration  will be given to candidates with previous contact centre or customer service work experience. 
• Be available to work a variety of day shifts (between the span of 7am- 9pm), as well as weekends  and statutory holidays.
• Flexible and able to adapt quickly to changing priorities
• Well-organised, has good administration skills, and IT literate 

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

Like what you’ve heard? Great, apply now! 

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.  

Equal opportunities  

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.