Support Engineer

2 Months ago • All levels • Software Development & Engineering • $44,000 PA - $67,000 PA

Job Summary

Job Description

As a Support Engineer, you will be responsible for resolving tickets raised by clients according to defined standards of time, cost, and quality to ensure customer satisfaction. This includes troubleshooting and resolving technical issues, documenting processes and troubleshooting methods, and interacting with clients for clarification and resolution of tickets. You will also be expected to stay updated on the latest technologies and relevant areas. HCLTech, a global technology company operating across 60 countries, focuses on digital, engineering, cloud, and AI solutions. They serve various industries and are committed to ESG principles and achieving net zero emissions by 2040.
Must have:
  • Troubleshoot and resolve client tickets.
  • Document processes and troubleshooting methods.
  • Interact with clients for ticket clarification/resolution.
  • Stay updated on the latest technologies.

Job Details

Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Support Engineer

Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.

  • Key Responsibilities
    1. To troubleshoot and resolve tickets raised by the clients.
    2. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
    3. To interface with customers for ticket clarification/resolution
    4. To update self on latest technologies and related areas

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