Support Specialist

2 Months ago • All levels • Customer Service

Job Summary

Job Description

Lurkit is seeking a Support Specialist for their remote-first team. This role focuses on providing high-quality support to users, assisting them with problem-solving, and channeling feedback to the product team. The ideal candidate will be technical, structured, and passionate about gaming. Responsibilities include handling support requests from creators, developers, and partners; logging, triaging, and investigating bug reports; analyzing internal tools and data to understand user issues; and representing the user's voice internally to improve the overall customer experience.
Must have:
  • CS degree or equivalent technical experience
  • Problem-solving mindset
  • Community-facing or support experience
  • Strong communication skills
  • Passion for games
Good to have:
  • Understanding of creator ecosystems
  • Social media knowledge
  • Discord familiarity

Job Details

🚀 Support Specialist

Location: Remote-first (CET ±2h preferred)
Type: Full-time

At Lurkit, we’re building the future of game marketing. Our platform connects game publishers & studios with 100,000+ content creators to drive discoverability and engagement — and we’re growing fast.

Lurkit combines a SaaS platform for creator CRM and campaign management with a creator marketplace, helping studios scale their influencer marketing — smarter.

We're now looking for a Support Specialist to join the team. This is a community-facing role focused on delivering high-quality support, helping users solve problems, and creating better feedback loops into the product. It’s a great fit if you're technical, structured, and passionate about games - and as the team grows, so will the role.

🎮 What you'll do

  • Handle incoming support requests from creators, developers, and partners
  • Log, triage, and investigate bug reports together with the product/tech teams
  • Dig into internal tools, data, and product behavior to understand user issues
  • Represent the voice of the user internally and drive continuous feedback
  • Help us improve the full customer experience, not just the ticket queue

    🧩 What we're looking for

    • A CS degree (bachelor or higher) or equivalent technical experience
    • Solid problem-solving mindset and an eye for detail
    • Previous community-facing or support experience — ideally in games or tech
    • Strong communication skills — async and real-time
    • Bonus: understanding of creator ecosystems, social media, or Discord

    🌍 Why Lurkit?

    We’re a remote-first team working at the intersection of games, creators, and technology. No egos, no layers — just smart people building tools for the most exciting industry in the world. If that sounds like your kind of place — apply now.


    Similar Jobs

    EvenUp - Staff Machine Learning Engineer

    EvenUp

    San Francisco, California, United States (Hybrid)
    3 Weeks ago
    Synthesia - Enterprise Account Executive

    Synthesia

    United States (Hybrid)
    1 Month ago
    Tide - Senior Threat Detection Engineer

    Tide

    Sofia, Sofia City Province, Bulgaria (Hybrid)
    3 Months ago
    The Globel Talent Co - Senior Data & Marketing Analyst

    The Globel Talent Co

    Johannesburg, Gauteng, South Africa (Remote)
    6 Months ago
    Cognite - Senior Product Manager – Generative AI and AI/ML

    Cognite

    Oslo, Oslo, Norway (Hybrid)
    1 Month ago
    BigID - Customer Success Manager

    BigID

    Orlando, Florida, United States (Remote)
    4 Weeks ago
    playrix  - Customer Support Representative (Japanese)

    playrix

    Almaty, Almaty Region, Kazakhstan (Remote)
    9 Months ago
    DevRev - Customer Success Manager

    DevRev

    Palo Alto, California, United States (On-Site)
    1 Month ago
    e2 open - Support Specialist

    e2 open

    Rogers, Arkansas, United States (On-Site)
    1 Month ago
    Boomi  - Scaled Customer Success Manager

    Boomi

    Israel (Hybrid)
    1 Month ago

    Get notifed when new similar jobs are uploaded

    Similar Skill Jobs

    caliogo - Account Manager

    caliogo

    United Kingdom (Remote)
    4 Weeks ago
    deel. - Payroll Expert

    deel.

    South Korea (Remote)
    3 Weeks ago
    Saviynt - Senior Platform Support Engineer

    Saviynt

    Bengaluru, Karnataka, India (Hybrid)
    1 Month ago
    Sprinkler - Command Center Manager

    Sprinkler

    Bengaluru, Karnataka, India (On-Site)
    1 Year ago
    NCR Atleos - Full Stack Java Developer

    NCR Atleos

    Hyderabad, Telangana, India (On-Site)
    3 Weeks ago
    Co Active Systems - Sales Engineer

    Co Active Systems

    San Jose, California, United States (Hybrid)
    3 Months ago
    ChainGuard - Enterprise Account Executive - NorCal

    ChainGuard

    California, United States (Remote)
    1 Month ago
    Site Core - Account Manager, Mid-Market (East)

    Site Core

    Atlanta, Georgia, United States (On-Site)
    4 Months ago
    Demandbase - Director, Customer Marketing

    Demandbase

    United States (On-Site)
    2 Months ago
    JDA - Customer Success Advisor

    JDA

    Dallas, Texas, United States (Remote)
    2 Months ago

    Get notifed when new similar jobs are uploaded

    Jobs in Linköping, Östergötland County, Sweden

    Electronic Arts - Software Engineer

    Electronic Arts

    Stockholm, Stockholm County, Sweden (Hybrid)
    1 Month ago
    Ubisoft - Senior C++ Programmer

    Ubisoft

    Malmö, Skåne County, Sweden (Hybrid)
    4 Months ago
    Paradox Interactive - Chinese Community Ambassador

    Paradox Interactive

    Stockholm, Stockholm County, Sweden (Remote)
    2 Months ago
    YouGov - Business Development Manager

    YouGov

    Stockholm, Stockholm County, Sweden (On-Site)
    1 Month ago
    truecaller - Android Engineer

    truecaller

    Stockholm, Stockholm County, Sweden (On-Site)
    3 Months ago
    Avalanche Studios Group - Lead Technical Designer

    Avalanche Studios Group

    Stockholm, Stockholm County, Sweden (Hybrid)
    1 Month ago
    truecaller - Data Architect

    truecaller

    Stockholm, Stockholm County, Sweden (On-Site)
    9 Months ago
    Avalanche Studios Group - Senior Cinematic Animator

    Avalanche Studios Group

    Stockholm, Stockholm County, Sweden (Hybrid)
    2 Months ago
    Bosch Group - Motor Fitter

    Bosch Group

    Mellansel, Västernorrland County, Sweden (On-Site)
    1 Month ago
    Haptic  - Engagement Designer

    Haptic

    Sweden (On-Site)
    7 Months ago

    Get notifed when new similar jobs are uploaded

    Customer Service Jobs

    Qube Cinema - Field Service Technician – Cinema Support

    Qube Cinema

    Assam, India (On-Site)
    3 Weeks ago
    Vercel - Customer Success Manager

    Vercel

    United States (Remote)
    1 Month ago
    WRI - Help Desk Support Analyst I

    WRI

    Mumbai, Maharashtra, India (On-Site)
    2 Months ago
    Miro - Enterprise Customer Success Manager

    Miro

    Austin, Texas, United States (On-Site)
    2 Weeks ago
    Xsolla - Customer Success Manager

    Xsolla

    Baku, Azerbaijan (Hybrid)
    2 Months ago
     Pearl Abyss - Entry-Level Black Desert Customer Service Representative

    Pearl Abyss

    (On-Site)
    7 Months ago
    Trackman - Customer Service Specialist (Tier 1)

    Trackman

    (On-Site)
    4 Months ago
    Diligent Corporation - Customer Success Manager I

    Diligent Corporation

    Bengaluru, Karnataka, India (Hybrid)
    3 Weeks ago
    Egnyte - Principal Customer Experience Architect

    Egnyte

    Raleigh, North Carolina, United States (Remote)
    2 Weeks ago
    Toku - Senior Manager of Customer Success

    Toku

    United States (Remote)
    3 Months ago

    Get notifed when new similar jobs are uploaded

    About The Company

    Lurkit is a fast-growing Swedish gaming tech company on a mission to deliver the best ecosystem that connects all major stakeholders in gaming for commercial and creative growth. We're working closely with game studios and publishers of all sizes where we create value by giving them full control over their most important marketing channel - influencer marketing. Our ecosystem provides automated tools to understand and target the right audience, publishing and distributing games to content creators effectively, being able to measure results and proving RoI - all in one platform.

    Linköping, Östergötland County, Sweden (Remote)

    Stockholm, Stockholm County, Sweden (Remote)

    Stockholm, Stockholm County, Sweden (Hybrid)

    Stockholm, Stockholm County, Sweden (Hybrid)

    Stockholm, Stockholm County, Sweden (Hybrid)

    View All Jobs

    Get notified when new jobs are added by Lurkit

    Level Up Your Career in Game Development!

    Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

    Job Common Plug