Support Specialist

🚀 Support Specialist

Location: Remote-first (CET ±2h preferred)
Type: Full-time

At Lurkit, we’re building the future of game marketing. Our platform connects game publishers & studios with 100,000+ content creators to drive discoverability and engagement — and we’re growing fast.

Lurkit combines a SaaS platform for creator CRM and campaign management with a creator marketplace, helping studios scale their influencer marketing — smarter.

We're now looking for a Support Specialist to join the team. This is a community-facing role focused on delivering high-quality support, helping users solve problems, and creating better feedback loops into the product. It’s a great fit if you're technical, structured, and passionate about games - and as the team grows, so will the role.

🎮 What you'll do

• Handle incoming support requests from creators, developers, and partners
• Log, triage, and investigate bug reports together with the product/tech teams
• Dig into internal tools, data, and product behavior to understand user issues
• Represent the voice of the user internally and drive continuous feedback
• Help us improve the full customer experience, not just the ticket queue

🧩 What we're looking for

• A CS degree (bachelor or higher) or equivalent technical experience
• Solid problem-solving mindset and an eye for detail
• Previous community-facing or support experience — ideally in games or tech
• Strong communication skills — async and real-time
• Bonus: understanding of creator ecosystems, social media, or Discord
  

🌍 Why Lurkit?

We’re a remote-first team working at the intersection of games, creators, and technology. No egos, no layers — just smart people building tools for the most exciting industry in the world. If that sounds like your kind of place — apply now.