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Systems Development Engineer, Customer Training

Systems Development Engineer, Customer Training

2 Weeks ago • 5-7 Years • DevOps

About the job

6 skills required for this role

Test your skills to join the top 1% applicants for this job

kubernetes

dhcp

linux

dns

oops

networking

Job Description

This Systems Development Engineer (SDE) role at Google focuses on customer training for Google Distributed Cloud Hosted Solutions (GDCH), a private cloud offering. Responsibilities include designing and developing high-quality training materials (in-person, online, webinars), delivering engaging training sessions, and contributing to "train-the-trainer" programs. The role requires collaboration with sales and customer success teams to identify training needs. It involves interacting with customers and internal development organizations, participating in team activations and training (up to 25% international travel), and participating in a 24x7 on-call rotation for escalations. The SDE will manage services and systems at scale, automating tasks and focusing on observability and operational efficiency. The ideal candidate possesses strong technical skills (Linux, Kubernetes, networking), training experience, and excellent communication skills.

Must have:

Bachelor's degree in CS or equivalent
3+ years systems automation experience
2+ years training experience
Infrastructure experience (Linux, Kubernetes)
German SÜ2 security clearance
Excellent communication skills

Good to have:

Training certifications (CPLP)
Site Reliability Engineering experience
Knowledge of physical server/network devices
Problem-solving skills
Relationship-building skills

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Minimum qualifications:

Bachelor's degree in Computer Science or equivalent practical experience.
3 years of experience with systems automation, and with systems design and implementation.
2 years of experience providing training.
Experience in areas of infrastructure (e.g., Linux, Kubernetes, Storage, and networking concepts (e.g., PXE boot, subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German Classification Act (SÜG).

Preferred qualifications:

Certifications in training and development (e.g., Certified Professional in Learning and Performance (CPLP).
Experience in Site Reliability Engineering or IT production systems engineering, and with providing customer training.
Knowledge of physical server, storage, and network devices, with excellent problem-solving skills.
Excellent relationship-building skills and the ability to empathize with customers and understand their needs.
Excellent verbal and written communication skills to explain technical concepts clearly to both technical and non-technical audiences.

About the job

Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.

Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.

Google Distributed Cloud Hosted Solutions (GDCH) is a private cloud offering. It includes everything users need to launch a cloud offering, including software, hardware, tools, operating process, run-books and training.

In this role, you will deliver engaging training programs to customers, enabling them to operate the GDCH system.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Design and develop high-quality training materials for various delivery formats (e.g., in-person workshops, online courses, webinars), and deliver engaging and informative training sessions that cater to different learning styles and technical aptitudes.
Contribute to the “train-the-trainer” programs to equip Google partners with the knowledge and skills to conduct customer training sessions, and collaborate with the sales and customer success teams to identify customer training needs and tailor programs accordingly.
Interact with customers as well as internal development organizations in order to accomplish shared goals.
Participate in customer, partner, and internal team activations and training, and travel internationally up to 25% of the time as needed.
Participate in the 24x7 on-call rotation to support escalations from customer inquiries as well as internal reference inquiries.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.