Job Description Summary:

As a Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees have are able to perform at the highest level. You will be responsible for the design, implementation, maintenance, and monitoring of complex systems in your area of expertise. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as well as develop and recommend corrective actions. You will collaborate with senior members of the team to influence and make suggestions that aid in the designing of technical solutions and lead the group in the completion of that solution. At times you will be called on to mentor junior team members.

Essential Duties and Responsibilities:

• Participate in engineering and configuring routine and moderately complex technical solutions for applications/systems implementations and upgrades based on specific business requirements.
• Perform day-to-day system administration and tasks for assigned systems.
• Work with both internal and external customers and vendors to resolve technical system problems in a timely manner with a primary focus on moderately complex problems.
• Support development labs and other critical infrastructure which support Rocket Software business units.

Required Qualifications:

• 3+​ years of experience supporting environments of 500+ systems in a multiple data center design.
• Ability to troubleshoot incidents and conduct system analysis with minimal direction.
• Solid understanding of networking concepts and configuration including the OSI model, TCP/IP
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Outstanding written and verbal communication skills; desire and ability to document configurations in support of a larger team.
• Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions.
• Ability to present ideas and concepts in a team environment that values data-driven decisions.
• Strong project management skills and attention to details with a customer focus is critical.
• Commitment to Rocket Core values of Empathy, Trust, Love and Humanity

Education:

• BSc/BA in Computer Science, Engineering, or related experience

Travel Requirements:

Minimal, <5%

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.