Talent Operations Manager

Sword Health is seeking a Head of Talent Operations to build and scale the systems, data foundation, and operating rhythm for its global Talent Acquisition function. This role involves owning ATS strategy, implementing AI-driven recruiting workflows, strengthening compliance, and ensuring efficient hiring. The company is an AI Care platform reinventing healthcare, with over 700,000 members and 1,000+ enterprise clients.

Must Have

• Own end-to-end administration of ATS (Lever, Greenhouse, Ashby)
• Build workflows, automation rules, custom scorecards, interview plans
• Integrate ATS with HRIS, LinkedIn, background check tools, assessment tools
• Lead design and implementation of AI-powered recruiting workflows
• Partner with TA Leadership to train on new AI-driven processes
• Build unified Talent analytics dashboards covering funnel health and hiring velocity
• Develop Talent playbook: SLAs, interview bar guidelines, leveling frameworks
• Coordinate headcount planning with HRBP’s, tracking openings and budget
• Drive vendor evaluation, procurement, renewal cycles, and system migrations
• 6-10+ years in Talent Operations, Recruiting Operations, or People Analytics
• Expert-level experience with multiple ATS's
• Demonstrated ownership of analytics dashboards (Looker, Tableau, GH reports)
• Hands-on experience implementing AI recruiting technologies
• Strong systems thinker with technical comfort in API integrations, data models, workflow automation
• Exceptional program management and communication skills

Good to Have

• Experience with Greenhouse/Ashby ATS
• Technical comfort with API-based integrations, data models, workflow automation

Perks & Benefits

• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

Sword Health is looking for a Head of Talent Operations to build and scale the systems, data foundation, and operating rhythm of our global Talent Acquisition function. This leader will own our ATS strategy, implement AI-driven recruiting workflows, strengthen compliance & governance, and ensure our team hires with speed, quality, and repeatability.

What you’ll be doing:

• Own end-to-end administration of our ATS (Lever today; experience with Greenhouse/Ashby a plus);
• Build workflows, automation rules, custom scorecards, interview plans, and permissioning frameworks;
• Integrate ATS with HRIS, LinkedIn, background check tools, assessment tools, and analytics dashboards;
• Help lead the design and implementation of AI-powered recruiting workflows - automated sourcing, outreach, screening, scheduling, and debrief tooling. Measure and optimize ROI;
• Partner with TA Leadership to train recruiters and hiring managers on new AI-driven processes;
• Build a unified Talent analytics dashboard covering funnel health, pass-through rates, hiring velocity and recruiter capacity;
• Help to build the Talent playbook: SLAs, interview bar guidelines, leveling & calibration frameworks, scorecard standards;
• Own headcount planning coordination with HRBP’s - tracking openings, forecasts, approvals, and budget alignment;
• Drive vendor evaluation, procurement, renewal cycles, and system migrations when needed.

What you need to have:

• 6 - 10+ years of Talent Operations, Recruiting Operations, or People Analytics work in a high-growth tech company;
• Expert-level experience in with multiple ATS’s including Lever, Greenhouse and Ashby;
• Demonstrated ownership of analytics dashboards (Looker, Tableau, GH reports, or similar);
• Hands-on experience implementing AI recruiting technologies;
• Strong systems thinker with technical comfort: API-based integrations, data models, workflow automation a huge plus;
• Exceptional program management and communication skills

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.