Team Lead - Service
Job Summary
Job Description
Paytm is seeking a Team Lead for its Service department in Delhi NCR. The role involves managing a team of 15-20 Field Service Engineers (FSEs), ensuring Service Level Agreements (SLAs) for ticket closure (both proactive and reactive merchant issues related to devices), and overseeing material management from hub to FSEs, including forward and reverse logistics. The ideal candidate will possess upselling skills, analytical capabilities for data management, and a trainer mindset. This position focuses on growing the penetration of Paytm's QR Code & Sound Box business by ensuring extensive deployment and visibility, managing distribution, and formulating strategies against local competition.
Must have:
- Team management (15-20 FSEs)
- SLA Management (ticket closure)
- Material management
- Upselling skills
- Analytical & data management
- Trainer mindset
- Strong service background
- Local market knowledge
- Inventory management
Good to have:
- Industry experience (DTH/Broadband/Consumer Electronics)
1 skill required
Job Details
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About Team :
QR & Sound Box is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.
Responsibilities :
1. Team Management (Service FSEs) min 15-20.
2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related)
3. Material Management from Hub to FSE.(Fwd and Reverse Logistics).
4. Upselling Skill.
5. Analytical and Data Manager.
6. Trainer Mindset.
Criteria :
1. Strong service background
2. Industry- DTH/Broadband/Consumer Electronics etc.
3. Local market knowledge
4. Strong understanding of stock handling/ inventory management
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