Team Lead (Store Supervisor)

1 Day ago • 1-2 Years

About the job

SummaryBy Outscal

Activate is hiring a Team Lead in Aurora, CO! You'll manage staff, ensure customer satisfaction, and oversee store operations. 1-2 years of experience in a similar role with a strong focus on customer engagement is preferred. Must have strong leadership and communication skills, and be proficient in problem-solving and team management.

#Enter the Game – Activate, coming soon to Aurora!


Activate is a technology company building interactive gaming facilities across Canada and the US. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with the addition of a Team Lead in Aurora on 6400-6700 S Parker Road. To learn more about us, click here and check us out on Instagram and Facebook @activategames.


The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time permanent position.


Essential Duties and Responsibilities:

 

Customer and Store Operations

 

  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
  • Assist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in
  • Resolve customer complaints and escalate to the Store Leader as required
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards

 

People Leadership

 

  • Train new employees, lead with knowledge, maintaining a key focus on customer success
  • Coach and foster relationships with incoming potential customers, existing employees and management
  • Oversee staff and delegate tasks, supporting them throughout the scheduled shift
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

 

Maintenance and Inventory

 

  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities


Working Environment:

 

  • Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
  • Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
  • While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
  • Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
  • Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 a.m. and ending at 1 a.m. is required) 

 

The Qualifications:

 

  • 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
  • Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
  • Proficient in the use of hand and power tools
  • Proficiency in Microsoft Office and related software is an asset

 

What’s in it for you?


✔️Competitive wage 

✔️Benefits package

✔️Paid time off

✔️Casual dress 

✔️Fun and dynamic work environment

✔️On-site parking


Successful completion of a criminal record check is a condition of employment for this position.

 

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

About The Company

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.

Colorado, United States (On-Site)

Florida, United States (On-Site)

Ontario, Canada (On-Site)

Manitoba, Canada (On-Site)

Ontario, Canada (On-Site)

British Columbia, Canada (On-Site)

Manitoba, Canada (On-Site)

California, United States (On-Site)

Colorado, United States (On-Site)

Florida, United States (On-Site)

View All Jobs

Similar Jobs

Similar Skill Jobs

EveryMatrix - Senior Project Manager

Bucharest, Romania (Hybrid)

Samsung Semiconductor - Marketing Events Coordinator (Contractor)

California, United States (Hybrid)

PlayStation Global - Project Manager 12 FTC (Maternity Cover)

England, United Kingdom (On-Site)

growe - Billing Support Specialist

Worldwide (Remote)

comeon-group - Paralegal

St. Julian's, Malta (Hybrid)

VX Media - Public Relations Specialist

New York, United States (On-Site)

VX Media - Human Resources Manager

New York, United States (On-Site)

Jobs in Aurora, Colorado, United States

PlayStation Global - Independent AM Team Leader (North Amer)

California, United States (On-Site)

Character.AI - Product Manager, Trust & Safety

California, United States (On-Site)

Wildlight Entertainment - Senior Gameplay Engineer

California, United States (Remote)

Wildlight Entertainment - Senior Online Engineer

California, United States (Remote)

Wildlight Entertainment - Senior Game Designer

California, United States (Remote)

Wildlight Entertainment - Senior Character Artist

California, United States (Remote)

Electronic Arts - 2D Artist Intern

Washington, United States (On-Site)

Electronic Arts - Lead Game Product Manager

California, United States (Remote)

Electronic Arts - Development Director (Presentation)

Washington, United States (On-Site)

Flying Bark Productions - HR Manager

California, United States (Hybrid)

Operations Jobs

Entain - Onboarding and Experience Manager

Queensland, Australia (On-Site)

Activision - Senior Manager, Accounting

California, United States (On-Site)

growe - CRM Manager

Colombia (On-Site)

growe - Casino Specialist

Colombia (On-Site)

growe - Trainer Customer Support

Worldwide (Remote)

comeon-group - Sportsbook Analyst

St. Julian's, Malta (Hybrid)

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug