Team Manager - Order Management

Position Summary

We are looking for a dynamic and inclusive Team Manager to join our Order Management team in Manila!

As a Team Manager, you will manage a team of 10+ staff, taking charge of order preparation, order management, and billing or order fulfillment for a designated group of segment customers within the Customer Operations - OTC function. This role requires flexible timings to better support our teams and customers. Reporting to one of the managers within the Customer Operations-OTC Ops Center.

Role Responsibilities

• Collaborating with knowledge specialists to ensure that team members have the appropriate training and information to perform to required standards.
• Handling customer queries and communication in a professional and service-minded manner, ensuring that resolution is provided even if not directly within the brief.
• Ensuring that customer requirements are met by leading team meetings, discharging actions in a timely manner, and following up as appropriate.
• Fostering a continuous improvement mentality to enhance processes, systems, and tools, including partnering with support functions to remove obstacles.
• Implementing effective performance and feedback mechanisms, continually supervising and improving performance across the team.
• Calling out critical delays to internal groups and any issues to management as appropriate, ensuring that agreed volume, service, and quality targets are met.
• Managing, mentoring, coaching, and providing performance management for team members, optimally resolving order processing and quality related issues on a timely basis to avoid larger impact.
• Building and maintaining relationships with customers in GTM, Finance, Credit Management, and others.
• Balancing team resources to optimize performance and improve employee engagement.

Skills and Experience Required

• 6-8 years of relevant work experience with involvement in running a high-performing team
• University degree and/or professional qualification or relevant work experience preferred
• Demonstrate a continuous improvement mindset.
• Experience in running through significant business changes.
• Ability to lead a team independently with minimal support from managers.
• Ability to communicate at all levels and work as a team.
• Ability to work independently on multiple activities, showing appropriate prioritization and escalation skills for themselves and the team.
• Excellent interpersonal skills with a willingness to share knowledge and expertise.
• Perform effectively under time pressure and meet strict deadlines.
• About 2-3 years experience in a senior specialist role in relevant function (on top of having at least 3 years experience in managing a high-performing team)
• Experience in Customer Service / Order-To-Cash function is preferred
• Understanding of order management and billing process within Refinitiv
• Solid understanding of relevant markets, customers, and Refinitiv products

Ready to Join Us?

If passionate about leading a team and driving continuous improvement, we would love to hear from you. Apply now and be a part of our exciting journey.

We believe in fostering an inclusive and diverse workplace where everyone feels valued and respected. Supporting continuous learning and professional development, offering flexible working hours to help balance personal and professional life. Comprehensive benefits include health insurance, retirement plans, and paid time off.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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