Technical Account Manager

Veeam®, the #1 global market leader in data resilience, believes every business should be able to bounce forward after a disruption with the confidence and control of all their data whenever and wherever they need it. Veeam calls this radical resilience, and we’re obsessed with creating innovative ways to help our customers achieve it.
Veeam solutions are purpose-built for powering data resilience by providing data backup, data recovery, data freedom, data security, and data intelligence. With Veeam, IT and security leaders rest easy knowing that their apps and data are protected and always available across their cloud, virtual, physical, SaaS, and Kubernetes environments.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, including 74% of the Global 2000, that trust Veeam to keep their businesses running. Radical resilience starts with Veeam.

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.  

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization. 

Location: Germany (preferrably South) or Austria, Remote

Your tasks will include:

• Provide input to the writing of proposals and Statements of Work 

• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables 

• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) 

• Assist with assessment and design of solutions as well as post-installation issues

• Assist with Veeam Software solution implementation effort estimation 

• Create white papers, solutions guides, best practices, custom documentation, etc. 

• Deliver onsite knowledge transfer on Veeam Software solutions

• Document configuration and completed activities 

• Analyse installed environments and guide optimal Veeam Software configurations 

• Facilitate communication between client and Veeam support 

• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions 

• Provide input for improvement of process and documentation 

• Overnight business stays to meet company goals and objectives 

What we expect from you: 

• VMware VCP, Microsoft MCSE or equivalent experience 

• Prince 2, ITIL, PMP,  or equivalent experience 

• Bachelor’s Degree in technology required (A combination of education and experience will be considered) 

• Hands-on experience with Veeam’s Core products 

• Proven Consulting and Project Management  experience 

• Excellent communication, interpersonal and relationship-building skills 

• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V 

• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) 

• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services) 

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) 

• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) 

• Experience with Data Management, Data Protection, Data Analytics 

• Extensive experience with Data Center, Business Continuity and Operating Systems 

• Experience successfully managing multiple simultaneous projects and accounts 

• Working knowledge of Cloud technologies, capabilities, and protocols 

• Business proficient in German and English 

We offer : 

• Modern, energetic working environment 

• Opportunities for professional growth and promotion 

• Salary ranges depending on skills and expertise 

• Flexible working hours 

Please note: If the applicant is permanently located outside of Germany or Austria, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Germany or Austria. #LI-JK1