Technical Customer Engineer II

Essential Job Duties and Responsibilities

• Responsible for fluid dispensing and conformal coating applications support and providing expert applications advices to our distributors and customers
• Understand customers' applications requirements, develop suitable fluid dispensing/coating process parameters and recipes, and make appropriate recommendations to achieve their desired outcomes
• Conduct fluid dispensing/coating applications and equipment demonstrations in the labs or customer site. Generate applications reports in support of pre and post sales activities.
• Interface with customers in a professional manner to understand their applications issues and make appropriate dispensing/coating equipment recommendations to fulfill their needs
• Conduct dispensing/coating applications and equipment training both in-house and on-site at customer locations
• Deliver technical presentations at customer sites, trade shows, private road shows and technical symposiums

• Conduct on-site equipment installation, validation and commissioning for customers
• Conduct on-site equipment troubleshooting, service and repairs for customers
• Provide remote technical support to customers and agents
• Develop technical documentation on service and process issues
• Create and maintain service information in the company CRM

Education and Experience Requirements

• Minimum Bachelor of Engineering in Electrical/Electronics, Mechanical or Materials Engineering
• 2-5 years experience in the semiconductor industry with knowledge in semiconductor fluid dispensing and conformal coating processes preferred.
• Process engineering experience in semiconductor packaging or wafer level packaging environment would be highly valued
• Analytical mind and ability to consider the big picture
• Confident communicator – able to work closely with high level customers and present to large audiences
• Ability to work independently and remotely
• Able to work extra hours, weekend, public holiday when there is needed.
• Teamplayer who is comfortable to proactively draw on various resources in the organisation to achieve objectives

Travel Required

  None       Domestic 40%      International 40%