Technical Customer Engineer II (Field Service Engineer)

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Technical Customer Engineer II (Field Service Engineer) provides technical support and expertise to the sales team and customers throughout the sales process. Responsibilities include answering customer questions about products, conducting in-depth product demonstrations, assisting customers in maximizing the benefits of purchased products, and diagnosing, troubleshooting, repairing, and debugging complex systems. This role requires a strong technical background and the ability to effectively communicate technical information to both technical and non-technical audiences.

Job Details

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

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About The Company

At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work.

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