Technical Customer Success Specialist

Who we are:
Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.

Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.

We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our engineering, product, design, and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.

Ready to learn more? Connect with us on LinkedIn and YouTube

About the role:
Ambient.ai is looking for a Technical Customer Success Specialist based in our Bangalore, India office. Reporting to the Senior Director of Solution Architecture, you will focus on providing technical support, troubleshooting, and implementation assistance for our AI-powered physical security solutions. While not responsible for primary account management, you will work closely with our US-based teams and international customers to ensure our technology is properly deployed and functioning optimally.

Our Customer Success team ensures smooth technical operations across our customer deployments. In this specialist role, you will develop a deep technical understanding of our platform and customer environments to resolve issues efficiently and support successful implementations. You will help maintain our infrastructure, update technologies, and provide hands-on technical assistance throughout the customer lifecycle. Your technical aptitude, problem-solving skills, and ability to communicate effectively across global teams will be essential in our fast-paced, high-growth environment.

What you'll do:

• Provide technical support and troubleshooting for customer issues, serving as a key technical resource for our global customer base

• Support implementation projects by configuring systems, assisting with integrations, and ensuring proper technology deployment

• Monitor and maintain infrastructure components, performing updates and optimizations to ensure peak system performance

• Collaborate with US-based teams to address technical challenges for international installations

• Document technical configurations, troubleshooting processes, and solution implementations

• Develop strong working relationships with technical counterparts at customer organizations

• Identify recurring technical issues and work with product and engineering teams on sustainable solutions

• Create and maintain technical documentation and knowledge base articles

• Provide technical training and guidance to customers on system functionality and best practices

• Stay current on our product updates and technology roadmap to effectively support the latest features

What you'll bring:

• 2-3+ years of professional experience in technical support, IT operations, or related technical roles

• Bachelor's degree in Computer Science, Computer Engineering, Management Information Systems, or equivalent practical experience

• Strong understanding of computer networks, routing, and IT infrastructure

• Experience with cloud technologies and SaaS platforms

• Excellent troubleshooting and problem-solving abilities

• Ability to work effectively across time zones with global teams

• Knowledge of physical security systems (access control, video surveillance, etc.)

• Experience with enterprise SaaS implementations

• Familiarity with AI technologies or computer vision

• Previous experience in a customer-facing technical role

• Detail-oriented with strong organizational skills

• Self-motivated and proactive in addressing technical challenges

• Adaptable to changing priorities in a high-growth environment

• Team player comfortable working across functional boundaries

Technical Proficiency:

• Proficiency in network diagnostics and troubleshooting

• Understanding of basic system administration concepts

• Familiarity with cloud infrastructure (AWS, Azure, or GCP)

• Basic knowledge of databases and API integrations

• Experience with ticketing systems and technical documentation

Communication & Collaboration:

• Strong written and verbal communication skills in English

• Ability to explain technical concepts clearly to non-technical stakeholders

• Experience working in global teams across multiple time zones

• Strong customer service orientation with emphasis on technical problem resolution

Why join us:

• We are creating an entirely new category within a 120+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible

• We have an impressive customer roster of F500 companies, including Adobe, SentinelOne, and TikTok

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company

• You’ll receive everything you need to hit the ground running, including cutting-edge equipment and branded gear

• Enjoy a full range of opportunities to connect with your awesome co-workers

Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.