Technical Customer Support Specialist

1 Month ago • 2-3 Years • Full Stack Development

Job Summary

Job Description

As a Technical Customer Support Specialist at ElevenLabs, you'll provide exceptional support to B2B and enterprise clients. You'll resolve support tickets, troubleshoot technical issues related to the ElevenLabs platform, APIs, code, and more, providing clear solutions. You'll update support documentation, act as a liaison between customers and internal teams, and work closely with product and engineering teams. This fully remote contract role requires strong problem-solving skills, excellent communication, and experience in a SaaS environment or high-growth technology company. Experience with GCP, BigQuery, Firestore/Firebase, and proficiency in Python (and other languages like JavaScript, Node.js, and React) is essential.
Must have:
  • 2-3 years Technical Customer Support experience
  • SaaS environment or high-growth tech company experience
  • API, browser error, and integration troubleshooting expertise
  • GCP, BigQuery, Firestore/Firebase experience
  • Proficiency in Python and other coding languages
  • Excellent communication and problem-solving skills
Good to have:
  • Startup experience
  • Familiarity with ElevenLabs products
Perks:
  • High-velocity innovation
  • Truly global team
  • Remote-first environment
  • Continuous growth opportunities

Job Details

This is a contracting role that is fully remote.

Who we are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone. 

About the role

As a Technical Customer Support Specialist at ElevenLabs, you will play a crucial role in ensuring our B2B and enterprise clients receive exceptional support. This position is ideal for individuals who are passionate about AI and audio and thrive in a dynamic, fast-paced startup environment with a higher degree of self-drive to find issues as well as solutions, both reactivity and proactively.

Key Responsibilities:

  • Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.

  • Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems.

  • Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements.

  • Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products.

Who you are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: 

  • Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.  

  • Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. 

  • Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. 

  • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.

  • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.

What you bring

Experience:

  • 2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience.

  • Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations.

  • Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL. Proficiency in reading and troubleshooting code is a big plus, primarily in Python, but also preferably in a few others, such as JavaScript, Node.js, and React.

  • Startup Experience: Prior experience working in a startup with international, remote teams is highly valued.

Skills:

  • Detail-Oriented: Meticulous attention to detail with a focus on delivering high-quality support.

  • Autonomous: Ability to work independently, manage your time effectively, and execute tasks without constant supervision.

  • Communication: Strong verbal and written communication skills, allowing for clear and effective interactions with clients and internal teams.

Key Attributes:

  • Passionate: Enthusiastic about customer support, AI, audio, and making content universally accessible to everyone.

  • Driven: Strong work ethic with a commitment to excellence and continuous improvement.

  • Collaborative: Enjoy working with a diverse, international team in all time zones and supporting colleagues to achieve shared goals.

  • Adaptable: Comfortable navigating the challenges of a fast-growing startup and adapting to evolving priorities.

Interests:

  • AI and Technology Enthusiast: A genuine interest in AI advancements and audio technology.

  • ElevenLabs User: Bonus points if you are already familiar with and use ElevenLabs products!

What we offer

  • High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw.

  • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.

  • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.

#LI-remote

Similar Jobs

Armada - Principal Engineer (Applications)

Armada

Thiruvananthapuram, Kerala, India (On-Site)
7 Months ago
Skydio - Senior Software Engineer - Manufacturing Software

Skydio

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Kaedim - Software Engineer

Kaedim

London, England, United Kingdom (On-Site)
10 Months ago
Epic Games - Senior QA Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
Nagarro - Associate Staff Engineer

Nagarro

Mexico (Remote)
7 Months ago
The Walt Disney Company - Senior Software Engineer – Apple Platforms (iOS and tvOS)

The Walt Disney Company

Santa Monica, California, United States (On-Site)
1 Month ago
The Walt Disney Company - Lead Software Engineer (Roku Engineer)

The Walt Disney Company

Charlotte, North Carolina, United States (On-Site)
6 Months ago
Kaedim - Customer Support Engineer

Kaedim

San Francisco, California, United States (On-Site)
10 Months ago
Electronic Arts - Senior Software Engineer

Electronic Arts

Austin, Texas, United States (On-Site)
2 Months ago
warner bros games - Staff Software Engineer - Java Fullstack - MSC Deals Team

warner bros games

Bengaluru, Karnataka, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Sail Point - Senior Solution Architect

Sail Point

Germany (Remote)
2 Weeks ago
Qualcomm - NoC Interconnect Design Engineer and Architect

Qualcomm

San Diego, California, United States (On-Site)
3 Weeks ago
Cognite - Principal Front-end Engineer

Cognite

Austin, Texas, United States (Hybrid)
11 Months ago
WebFX - React Developer

WebFX

Ann Arbor, Michigan, United States (On-Site)
7 Months ago
Rocket Science - Full Stack Engineer

Rocket Science

Wales, United Kingdom (Hybrid)
2 Months ago
Canva - Senior Frontend Engineer - Growth

Canva

Surry Hills, New South Wales, Australia (Remote)
2 Months ago
Archipelago - Graduate Software Engineer

Archipelago

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Veeam Software - JavaScript Developer (React)

Veeam Software

Prague, Czechia (On-Site)
2 Weeks ago
Next Level Business Services - Sr. UI Engineer

Next Level Business Services

San Francisco, California, United States (On-Site)
7 Months ago
Syniverse - Lead Quality Assurance

Syniverse

Bengaluru, Karnataka, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Milestone - Lead Software Engineer

Milestone

Portland, Oregon, United States (Remote)
1 Month ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Corpus Christi, Texas, United States (On-Site)
1 Month ago
Postman - Staff Engineer, Developer Tooling

Postman

Boston, Massachusetts, United States (Hybrid)
1 Month ago
Vercel - DX Engineer, AI SDK

Vercel

San Francisco, California, United States (Hybrid)
2 Weeks ago
Ansys - Lead Application Engineer

Ansys

San Jose, California, United States (On-Site)
5 Days ago
Guardian - Texas State Dental Director DHMO

Guardian

Texas, United States (Remote)
3 Weeks ago
The Walt Disney Company - Disney's Hilton Head Island Resort Recreation Lifeguard - Full-Time

The Walt Disney Company

Hilton Head Island, South Carolina, United States (On-Site)
1 Month ago
IGT - Global Contingent Labor Program Intern

IGT

Providence, Rhode Island, United States (On-Site)
1 Week ago
Nintendo - Experiential Marketing Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
Lead Venture - Business Development Representative

Lead Venture

Des Moines, Iowa, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Full Stack Development Jobs

N-ix - Senior Java Engineer

N-ix

Ukraine (Remote)
1 Month ago
Rebellion - Experienced JavaScript Developer

Rebellion

Warwick, England, United Kingdom (Hybrid)
1 Month ago
Google - Software Engineer II, Embedded Systems/Firmware, Google TV

Google

Taipei City, Taiwan (On-Site)
1 Month ago
Pika - Full-Stack/Backend Engineer

Pika

Palo Alto, California, United States (On-Site)
7 Months ago
bytedance - Tech Lead Manager - Fullstack-Customer Service Platform-SG

bytedance

Singapore (On-Site)
7 Months ago
DOTSOFT SA - Technical Project Manager & Systems Architect

DOTSOFT SA

Greece (Remote)
1 Month ago
Futurum Technology  - Junior Front-end Developer

Futurum Technology

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

ElevenLabs is a growth-stage startup that has built the most realistic AI voice platform. We launched in January 2023 and have since reached over 1 million users and partnered with the world’s largest publishers (The New Yorker, The Washington Post, The Atlantic), media companies (Super Hi-Fi, D-ID, Loccus, Pictory AI, Kapwing), and gaming studios (Paradox, Cloud Imperium Games, Don’t Nod). We are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

United Kingdom (Remote)

United Kingdom (Remote)

United Kingdom (Remote)

San Francisco, California, United States (Hybrid)

New York, New York, United States (Remote)

United Kingdom (Remote)

View All Jobs

Get notified when new jobs are added by ElevenLabs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug