Technical Editor

Key Responsibilities 

• Edit and proofread user documentation, training content, and release communications for clarity, grammar, structure, accuracy, and tone. 

• Ensure that all content aligns with Zenoti's editorial guidelines, Microsoft Style Guide principles, and web accessibility standards. 

• Collaborate with the Lead for Content Localization to ensure that content is optimized for localization compatibility and can be accurately translated with minimal human intervention. 

• Validate terminology consistency, plain language use, and sentence structure to improve the performance of AI-based translation and summarization tools. 

• Provide detailed, constructive feedback to technical writers, supporting a culture of continuous learning and editorial excellence. 

• Develop and maintain editorial templates, checklists, and quality benchmarks for documentation and microcopy. 

• Perform final quality assurance reviews before publishing to the Help Center and other customer-facing platforms. 

• Stay current with AI-powered content tools (e.g., grammar correction, summarization, SEO optimization, localization QA) and incorporate them into editorial workflows. 

• Collaborate with SMEs, product managers, designers, and engineers to fact-check and validate technical accuracy. 

• Participate in ongoing process improvements related to documentation workflows, metrics, and editorial automation. 

Qualifications 

• Bachelor’s or Master’s degree in English, Journalism, Technical Communication, Computer Science, Engineering, or a related field. 

• 8+ years of experience in technical editing, ideally in a SaaS or B2B product environment. 

• Excellent command of English grammar, syntax, and style. 

• Familiarity with structured authoring tools (e.g., Paligo, MadCap Flare), CMS platforms, and HTML/XML-based authoring environments. 

• Demonstrate experience in working with Gen AI. 

• Strong knowledge of content architecture, page composition, and digital readability principles. 

• High attention to detail and the ability to prioritize under tight deadlines. 

Preferred Skills 

• Strong familiarity with technical writing and the ability to apply inclusive language and formatting principles to ensure content is accessible and user-friendly for diverse audiences. 

• Solid understanding of best practices for technical documentation, including keyword integration, metadata optimization, and structuring for enhanced searchability within Help Centers and AI Assistant’s search engines. 

• Proficiency in leveraging AI-powered editorial tools (e.g., Grammarly, Writer, ChatGPT, or other LLM-based applications) to enhance consistency, clarity, and editorial efficiency across content types. 

• Exposure to structured authoring, version-controlled content environments, and the ability to work effectively within content management systems (CMS) or documentation platforms. 

Why Join Zenoti? 

• Drive content quality in a high-impact role within a global tech product company. 

• Collaborate with a cross-functional team of talented writers, designers, and developers. 

• Help shape content experiences used by thousands of customers across 50+ countries. 

• Gain hands-on experience with cutting-edge AI tools and global content delivery platforms. 

If you're passionate about high-quality content, understand how AI and localization shape user experience, and thrive in a fast-paced, collaborative environment—we’d love to hear from you.