Technical Product Manager

What your impact will look like here

• Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion. 
• Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap. 
• Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption. 
• Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure. 
• Make critical technology decisions and influence the long-term direction of the communications platform. 
• Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale. 
• Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact. 
• Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing. 
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability. 
• Ability to coach and mentor junior product managers 
• Familiarity with industry standard security practices related to SaaS solutions and product capabilities.  

You will love this job if you have:

• 5+ years in a product management or product engineering role 
• Success working in an agile environment 
• High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product 
• Excellent organizational, quantitative analytical, and project management skills 
• Experience delivery high-quality technology products and services in a fast-moving environment where priorities shift rapidly 
• Demonstrated success in working with cross-functional teams 
• Excellent communication skills regardless of the audience 
• Ability to break down the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible 
• Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements 
• Define, analyze, and report on various product metrics from usage to profitability 
• Monitor adoption, usage, and revenue impact of new services and features  
• Experience working in Salesforce, JIRA, and Aha! Is desirable 
• Mid-level technical expertise on cloud infrastructure (preferred AWS) 

Additional Qualifications:

• Familiarity with GDPR; FedRAMP or other regulatory frameworks that influence architecture needs and concept timelines.  
• Familiarity with Cellular Technology Industry Association requirements 
• Familiarity with phone number types and MPS guidelines 
• Familiarity with Twilio, Salesforce APIs  
• Experience managing a security backlog – bonus if experienced in container scanning and vulnerabilities resolution 
• Familiarity with email sending protocols – DKIM, DMARC, RFC508, Opt-In, etc. 

The Team

We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –

-        Employee Resource Groups to encourage diverse voices

-        Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.

-        Embracing diversity & fostering a culture of ideation, collaboration & meritocracy

-        We bring in special guests from time to time to discuss issues that impact our employee population

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Process

-        Assessment – Take a quick assessment.

-        Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.

-        Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.

-        Reference checks – Provide 2 references so we can hear about your awesomeness.

-        Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.

-        Written offer – Sign a formal letter and get excited because we sure are!

Benefits at Granicus India

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –

-        Hospitalization Insurance Policy covering employees and their family members including parents

-        All employees are covered under Personal Accident Insurance & Term Life Insurance policy

-        All employees can avail annual health check facility 

-        Eligible for reimbursement of telephone and internet expenses

-        Wellness Allowance to avail health club memberships and/or access to physical fitness centres

-        Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter

-        Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 

-        Access to learning management system Say., LinkedIn Learning Premium account membership & many more

-        Access to Rewards & recognition portal and quarterly recognition program

Security and Privacy Requirements

-        Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-        Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

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