Technical Program Manager

Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack empowers independent writers, artists, videographers, podcasters, and creators of all types to create, share, and make a living off their work through subscriptions, while offering them creative freedom, ownership, and a direct connection to their audiences.

As a Technical Program Manager on Substack’s enterprise team, you will work with the world’s most ambitious founders to build the media empires of tomorrow on Substack. You will have direct responsibility for product initiatives and work hand-in-hand with product engineers to build foundational capabilities in partnership with our customers. You will be the technical liaison for enterprise publishers, ensuring strong relationships, and clear communication. You will execute on large-scale customer migrations and implementations, product initiatives and pilots, as well as develop new product capabilities.

Core responsibilities

• Serve as a technical liaison for top creators using the Substack platform and delivering projects related to their success.
• Own and manage technical roadmaps associated with specific initiatives by gathering, synthesizing, and validating customer feedback.
• Collaborate directly with engineering teams to manage deadlines, provide feedback and guidance, and ultimately deliver features.
• Manage projects across multiple teams in services of our largest customers providing status updates, unblocking, and ensuring delivery.
• Provide 1:1 technical guidance and support to our largest customers to make them successful.

Requirements

• You are an exceptional communicator; you are crisp, brief, and have a razor sharp attention to detail. You can bring clarity to conversations with technical and non-technical audiences alike, and you love directly working directly with creators.
• You code; maybe for years or maybe only recently you’ve used AI to create some things that have helped you in your day to day work, and you’re excited to talk about them during our interview.
• You understand data deeply; you love diving deep into data sets to understand what’s actually happening and you aren’t afraid of SQL. You don’t tolerate unsolved mysteries.
• You deliver projects; you make sure things happen when they are supposed to, and when they can’t you communicate this early and provide options.
• You love media; you are a media nerd and can’t wait to work with creators to build the media empires of tomorrow.

Substack’s compensation package includes a market competitive salary, equity for all full time roles, and exceptional benefits. Our cash compensation salary range for this role is $120,000 - $160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Substack is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national origin, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a better business model for creators. If you want to see what media, communities, and content can become when unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you.