Job Description
- Bachelor's degree in computer science, IT, or similar
- Minimum 2 years of experience as an IT support specialist
- Exceptional ability to provide technical support
- In-depth knowledge of hardware, software, and networks (CCNA level)
- Familiarity with Windows, Mac, and Linux
- Troubleshooting skills for connectivity, phone, and network systems
- Proficiency in IT helpdesk software
- Working experience with technical platforms (Jira, Slack, Teams, etc.)
- Ability to keep up with IT support innovation
- Good communication skills in English
- Organizational and time management skills
- Excellent customer service skills
- Working in a fast-growing business
- Professional management teams
- Value-driven, challenging, and development-oriented culture
- Non-formal, creative, and comfortable environment
- Opportunity to fulfill potential in a diverse and fast-paced setting
The Role
We are looking for a talented Technical Service Officer for Betsson Georgia brand who will be involved in different processes and help us deliver the best customer experience in the industry. Here we have fast-paced business environment where you will never be short of new challenges. If you want to use the latest technologies while working in a dynamic, friendly and comfortable atmosphere, Betsson Georgia could be the perfect place for you.
Key Responsibilities:
- Studying business requirements and aligning them with data;
- Developing, identifying, and implementing various technical solutions to support efficient analytics processes;
- Discovering insights based on customer data, reporting them, and automating the reporting process;
- Providing reports and ad hoc analysis based on the business needs;
- Building and maintaining live dashboards to track commercial and business security indicators and performance metrics;
- Providing reports required for monthly financial closing and verifying data accuracy;
- Initiating technical innovations, identifying new tools, and integrating them into business processes.
Requirements:
- Bachelor's degree in computer science, information technology, or similar;
- Minimum 2 years of experience as an IT support specialist;
- Exceptional ability to provide technical support and resolve queries;
- In-depth knowledge of computer hardware, software, and networks, at least at CISCO CCNA certification level;
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
- General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
- Proficiency in IT helpdesk software;
- Working Experience or awareness of technical platforms/systems such as, Jira, Slack, Teams, PRTG, Sinology, NVR, Microsoft Active Directory, Firewall FortiGATE;
- Ability to keep up with technical innovation and trends in IT support;
- Good communication skills in English;
- Organizational skills and time management skills;
- Excellent customer service skills.
We offer
We offer working in fast growing business with professional management teams and value driven challenging and development oriented organisational culture. Here we have non-formal, creative and comfortable environment. If you enjoy diversity and fast pace then you are right person for this position and in this case there is the right environment provided for you to fulfil your potential.
APPLY:
If you feel you have what it takes to be successful in this role, don't hesitate to apply. Since we will be interviewing candidates continuously send your application as soon as possible to be included in the recruitment process.
