Technical Solutions Engineer

1 Month ago • 5 Years + • Devops • $108,500 PA - $173,500 PA

Job Summary

Job Description

Expedia Group is seeking a Technical Solutions Manager to join their growing team, focusing on incident management and technical operations, particularly in designing and deploying advanced automated solutions. This role is crucial for ensuring the efficient functioning of the Strategic Partnerships and Affiliates (SPA) team and driving continuous operational improvement through automation. The ideal candidate will be a creative problem-solver passionate about automation, capable of balancing immediate incident management needs with long-term automation goals. Responsibilities include acting as the primary point of contact for SPA-related incidents, developing and maintaining an incident management framework, coordinating cross-functional teams for resolution, and conducting root cause analyses. Additionally, the role involves designing, developing, and deploying automated technical solutions to enhance operational efficiency, identifying process improvement opportunities, and building automated scripts and tools. Collaboration with stakeholders to translate business problems into technical requirements and mentoring junior team members are also key aspects of this position.
Must have:
  • Bachelor's degree in Computer Science, Software Engineering, or related field
  • 5+ years of experience in technical solutions or operations management
  • Intermediate SQL knowledge
  • Proficiency in Python, Java, or JavaScript
  • Ability to rapidly prototype automation solutions
  • Familiarity with AI-powered development tools
  • Experience integrating external APIs
  • Understanding of cloud-native development principles
  • Proficiency with source control systems
  • Exceptional analytical and problem-solving skills
  • Outstanding communication skills
Good to have:
  • Master's degree in Computer Science or related field
  • Relevant certifications (e.g., AWS Certified Solutions Architect)
  • Experience with containerization and orchestration technologies
  • Knowledge of machine learning and AI concepts
Perks:
  • Medical/dental/vision
  • Paid time off
  • Employee Assistance Program
  • Wellness & travel reimbursement
  • Travel discounts
  • International Airlines Travel Agent (IATAN) membership
  • Flexible work model

Job Details

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Technical Solutions Engineer

We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise. 

Strategic Partnerships and Affiliates (SPA) is a flourishing business, with bold growth ambitions, within the Expedia Group consumer business. We are uniquely positioned at the intersection of B2B and B2C marketing, with a growing portfolio of products that support thousands of affiliate partners, businesses, and people, to become successful travel entrepreneurs.    

Our business’ purpose is ‘to profitably extend the reach of Expedia Group’s (EG) brands and engage with travellers where they choose to discover and book travel, by enabling businesses and people to monetize their audiences through branded travel products’. 

We are seeking an experienced and forward-thinking Technical Solutions Manager to join our growing team. This role is responsible for both incident management and technical operations, with a particular focus on designing and deploying advanced automated solutions. The successful candidate will play a key role in ensuring the efficient functioning of the SPA team, while also leading initiatives that drive continuous operational improvement through innovative automation.

The ideal candidate is a creative problem-solver with a passion for automation and a proven track record of delivering innovative technical solutions. They will be able to balance the immediate needs of incident management with the long-term goals of building automated process and workflows. This role offers a unique opportunity to make a significant impact on our SPA business by enhancing operational excellence and accelerating future-focused initiatives.

In this role, you will:

Incident Management (50%)

  • Act as the primary point of contact for all SPA-related incidents and escalations

  • Develop, implement, and maintain a robust incident management framework

  • Lead incident triage, assessing severity and impact to prioritize response efforts

  • Coordinate cross-functional teams to ensure timely and effective incident resolution

  • Conduct thorough root cause analyses for major incidents and implement preventive measures

  • Create and maintain detailed incident reports and dashboards for stakeholders

  • Track KPIs related to incident response and resolution times

Technical Operations & Automation (50%)

  • Design, develop, and deploy automated end-to-end technical solutions to increase operational efficiency

  • Identify opportunities for process improvement and automation in operations

  • Build and maintain automated scripts and tools for routine and complex tasks

  • Document all automated processes and systems thoroughly

  • Lead modernization projects to upgrade existing systems and introduce innovative automation solutions

Additional Responsibilities

  • Mentor and guide junior team members on incident management and automation best practices

  • Collaborate with stakeholders to understand business problems and translate them into technical requirements

  • Design and build end-to-end technical solutions that align with business goals

  • Represent the technical solutions team in cross-functional meetings and strategic initiatives

Experience and qualifications:

Required Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, or a related field

  • 5+ years of experience in technical solutions, operations management, or a similar role

  • Intermediate SQL knowledge for query creation and data extraction.

  • Proficiency in programming languages such as Python, Java, or JavaScript

  • Proven ability to rapidly prototype and iterate on automation solutions using low-code/no-code platforms or GenAI-assisted development environments

  • Familiarity with AI-powered development tools. (e.g., Amazon Q Business/Developer, GitHub Copilot)

  • Experience integrating external APIs and services (such as Slack, Salesforce, ServiceNow, Twilio) to enhance automation capabilities and extend system functionality

  • Solid understanding of cloud-native development principles and practical experience leveraging cloud platform solutions

  • Proficiency with source control systems and version management practices

  • Exceptional analytical and problem-solving skills, with a track record of resolving complex technical issues

  • Outstanding communication skills, including the ability to effectively explain intricate technical concepts to non-technical stakeholders

    Preferred Qualifications

  • Master’s degree in Computer Science or a related field.

  • Relevant certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect).

  • Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes).

  • Knowledge of machine learning and AI concepts for predictive analytics and automation.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

The total cash range for this position in Chicago is $108,500.00 to $152,000.00. Employees in this role have the potential to increase their pay up to $173,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Similar Jobs

rivos - Post-Silicon Engineering Program Manager - Full Time

rivos

Santa Clara, California, United States (On-Site)
10 Months ago
Roblox - Senior Product Manager, Profile

Roblox

San Mateo, California, United States (Hybrid)
1 Month ago
Tide - Staff Data Engineer

Tide

Hyderabad, Telangana, India (Hybrid)
3 Months ago
Match Group - Corporate Counsel

Match Group

New York, United States (Hybrid)
1 Month ago
Prism VR  - Customer Success Manager

Prism VR

(Remote)
3 Months ago
Glean - Solutions Architect

Glean

United States (Remote)
3 Months ago
Cognite - Senior Solutions Architect

Cognite

Austin, Texas, United States (Hybrid)
3 Months ago
Gigamon - Senior Alliance Cloud Solutions Engineer

Gigamon

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
bytedance - Software Engineer - Compute Infrastructure (Orchestration & Scheduling)

bytedance

Seattle, Washington, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Algorithms Engineer, Autobidder (Electricity Markets/Energy Trading)

Tesla

North Holland, Netherlands (On-Site)
6 Months ago
Roblox - Operations Analyst, Critical Harms

Roblox

San Mateo, California, United States (Hybrid)
3 Weeks ago
FlockSafety - Staff Backend Engineer - Rails

FlockSafety

United States (Remote)
2 Months ago
AffirmedRx - Clinical Operations Pharmacist

AffirmedRx

(Remote)
4 Weeks ago
Critical mass - Senior Designer

Critical mass

Toronto, Ontario, Canada (On-Site)
2 Months ago
Grab - Senior Salesforce Business Analyst

Grab

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Triple dot studios - Business Analyst

Triple dot studios

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Nice - Senior Release Manager

Nice

Pune, Maharashtra, India (Hybrid)
1 Month ago
Wrike - WPO Coordinator

Wrike

India (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Chicago, Illinois, United States

Qualcomm - Senior Camera Engineer

Qualcomm

Austin, Texas, United States (On-Site)
1 Month ago
Apple - Apple Games Framework Engineer

Apple

Seattle, Washington, United States (On-Site)
2 Months ago
Gusto - Staff Software Engineer

Gusto

San Francisco, California, United States (Remote)
3 Weeks ago
zoox - AV Safety Data & Benchmarking Engineer

zoox

Foster City, California, United States (Hybrid)
4 Months ago
Riot Games - Principal Analytics Engineer - Product Insights

Riot Games

Los Angeles, California, United States (On-Site)
4 Months ago
Palo Alto Networks - SASE Product GTM - Senior Manager

Palo Alto Networks

Santa Clara, California, United States (On-Site)
1 Month ago
Propel - Ad Operations Specialist

Propel

New York, United States (Remote)
1 Month ago
Next Level Business Services - Google Analytics

Next Level Business Services

San Antonio, Texas, United States (On-Site)
10 Months ago
Aledade - Practice Transformation Specialist

Aledade

Phoenix, Arizona, United States (Hybrid)
1 Month ago
QuinStreet - Senior Applied Machine Learning Engineer

QuinStreet

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Devops Jobs

bounteous - CDP Solution Architect (RTCDP)

bounteous

India (Hybrid)
6 Months ago
EMA - Platform Engineer

EMA

Bengaluru, Karnataka, India (Hybrid)
9 Months ago
Devoteam - Cloud Hybride Engineer H/F

Devoteam

Levallois-Perret, Île-de-France, France (Remote)
10 Months ago
Google - Senior Staff Software Engineer, Google Cloud

Google

Pune, Maharashtra, India (On-Site)
4 Months ago
BlueJeans - Lead Engineer - API/Platform

BlueJeans

Bengaluru, Karnataka, India (On-Site)
10 Months ago
PayPal - Senior System & Cloud Engineer

PayPal

Chennai, Tamil Nadu, India (Hybrid)
2 Months ago
Nagarro - Associate Staff Engineer, Cloud

Nagarro

India (Remote)
10 Months ago
Patreon - Site Reliability Engineer

Patreon

New York, New York, United States (Remote)
4 Months ago
Apple - Software Engineer - Build Engineering

Apple

Sunnyvale, California, United States (On-Site)
2 Months ago
Google - Senior Software Engineer, Embedded Systems/Firmware, Platforms Infrastructure Engineering

Google

Sunnyvale, California, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.For more information, visit.

Get notified when new jobs are added by Expedia

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug